- Receives the claims form garages and workshops and assign surveyors to check damaged cars.
- Estimates parts and labor to repair damage, considering cost of spare parts and labor based on knowledge of automotive repair.
- Reviews repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
- Reviews the report prepared by the company's surveyor on damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
- Register all the reports prepared by the company's surveyors on the claims system and report registered reports on a weekly basis to the Claim's line manager.
- Evaluates practicality of repair as opposed to payment of market value of vehicle before accident.
- Prepares contracts or other transaction documents.
- Prepares salvage value on total-loss vehicle.
- Coordinates with various automobile repair agencies to find the best solution that is cost effective as well as efficient for all parties involved.
- Fills out various forms that are required as per the rules and regulations of the local state authorities or federal government.
- Assist in the Auction of "Total Loss" cars as requested by management.
- Negotiates the insurance claim amount with customers and the cost of repairs with the automobile repairing firm in order to minimize loss for the insurance company in the event of a claim.
- Communicates with other departments of the insurance company such as the processing or claim approval committees and explaining their observations to the professional from these departments.
- Liaise with Archiving Team to archive claims files.
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Gulf Insurance Group - Kuwait Kuwait City, الكويتAttends to customers' accident repair needs. · Liaises with the client to seek additional claim supporting documents / information. · Recommends appointing a surveyor wherever deemed fit and essential. · Handles scrutiny of all claim documents including survey reports. · Enter al ...
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