rahima memon

Personal Information 

•Name: - Rahima Memon.

•Father name: -Haroon Memon.

•Gender: - Female.

•Date of Birth: - 07/08/1984

•Passport no: - T4042117

•Marital status: - Married.

•Nationality: - Indian.

•Civil ID: - 18.

Skills: -

•Insurance Claims.

•Customer Service Skills.

•Decision-making Skills.

•Accounting Skills.

•Interpersonal Skills.

•Teamwork Skills

•Good computer Skills. 

Current Organization: - Kuwait Hospital (From 1stJuly 2022 till date)

Désignation : - OPD/RCM (Out patient, Revenue cycle management)

Job Profile: -

•Responsible to take premedical insurance approval. (Gig, 9Globemed, wrap med, Cigna, MetLife, etc.)
•Responsible for booking appointment and reschedule appointment for patient in sapphire system

• Prepare the bills and insurance in details invoice Nova system 
• Maintain hygiene and clean environment for patient health and safety.
• Submit daily reports of DTR and insurance to concern department 
• Keep up to date as per healthcare training and information.
• Assist the patient and guide them whenever it's required.

•Responsible to prepare physical file and digital records of every patient which comes to hospital related to medical needs.

•Maintain the patient and hospital staff privacy as the healthcare laws.

•Taking care of billings process before patients leaves the hospital.

•Assist the patient in admission process, billing process, insurance process.

•Trainee the new staff to learn about the sapphire system, Nova and insurance claims.

•Cover and assist the other staffs whenever its required

Last Organization: - Private Homecare co (1st April 2019 -31 June 2022)

Job Profile: -Admin.

•Sourcing the homecare nurses as per the client’s requirements

•Keeping the record of attendance, annual leave, sick leaves of all the homecare nurses working with the local clients.

•Handle the local client’s coordination and enquires a resolve the issue of the clients

•Manage the business page and social media of the company when its required.

•Prepare the contracts and invoices between the client and homecare nurses as per the company policy.

•Responsible for other duties as assign as its required.

Previous Organization: - United International import pvt ltd.

Designation: - Reception Cum Admin (from 1 Jan 2015 till 31 March 2019)

•Talking care of reception area, phone calls and inquires 

•Solve the custom problems whenever required

•Making stock entries and update them in excel

•prepare monthly weekly reports as per directors’ instructions.

•Reply to the mails as per the directors’ instructions

•Assist the accountant and other staff whenever its required

•prepare voucher of sales, cash in ERP.

•Book flight tickets and room booking as it required.

•Do arrangement for clients’ visits

•Prepare or renew the contracts for the vendors to provide the services.

•Conducting interviews on behalf of the Hr and short list the people for the final round of the interview.

•prepare offer letters, salary slips and settlement letters as and when required.

Previous Organization: - Mars Solutions. (From 1 Jan 2013 till 31 Dec 2014)

Designation: - Reception cum Admin.

•Search the candidate from job portals and social media platform.

•Call the selected candidate for the interview.

•Negotiate with the candidate for the salary and working hours.

•Prepare offer letters, salary slips and settlement letters as per company requirements.

•Solve the issues between the clients and the candidate whenever it required as per the company policy.

• Arrange medical test, training test and related test from the sources.

•Conduct the clients interview whenever clients are available in India.

•prepare all the documents sets and company requirements forward to the director of the company.

•Do all the arrangement for the clients interviews for the interview.

•Assist candidate with full job profile and salary and support till they did not join the work.

Previous Organization: -Sparsh BPO (From 1-JAN 2007 till 31 Dec 2012).

Designation: - Customer service executive. (inbound &outbound Services)

Job Profile: -

•Receive the call solve the inquiry or problem of the customer.

•Assist customer with their account’s details, solutions, and bill payments.

•Inform the customers about overdue payments and assist them to make the payments on time.

•Sell the Tata AIG insurance online and achieved the monthly targets.

•investigate the matter or customer complaints as its required.

•Achieve the calling targets every month.

•provide the best customer service as its possible and as per company rules

•Handle the rude calls politely and guide them to the solutions to get customer satisfaction

Educational Qualifications: -

  •Diploma in Business development management.

  • Diploma in Auxiliary nurse midwifery.

Additional Qualification: 

•Successfully completed the course of Certificate program financial accounting from Kreeti Institute.

•Advance MS Excel Advance MS Word/Ms. Power Point.

•Certified course from Tally Company tally Erp 9.0

•Telephone Operator Course and MSCIT from Kreeti computers Institute Thane.

•Successfully Completed BLS Course {American heart association Kuwait}.

•Successfully Completed First Aid Course.

Passport Details: -

Name: -Rahima Haroon Memon.

Date of birth: - 07/08/1984

Passport no: -T4042117.

Date of issue: - 12/02/2019

Date of expiry: -11/02/2029.

Hobbies: - 

• Learning new things about healthcare management and administration.

• Listening to music.

•Cooking.

Declaration: - All given information are true and best of my knowledge and believe. If reference required can provide at the time of interview-

Date: -

Signature: -

Dear Sir/Madam,

How are you,

I am actively looking for job as Insurance approval officer/ Office Administration/ Hr Assistant / Reception.

I have total 15 years’ Experience in which 4 years’ Experience in GCC and 11 years’ Experience from India .

Please find the attached CV for your reference.

Kindly please let me know if there is any opportunity.

Waiting for your kind reply.

Thanks and Regards

.Rahima

I HAVE DONE DIPLOMA IN NURSING AND ADMINISTRATION WITH THAT I HAVE 15PLUS YEARS OF EXPERIENCE AS RECEPTION , ADMIN, AND INSURANCE CLAIMS