Room Service Order Taker - Kuwait City, الكويت - Four Seasons Hotels and Resorts

وصف

• Check in for assignments upon arrival each day
• Meet with managers to discuss any pass on
• Coordinate and communicate with supplies are needed In Room Dining, to complete orders, using par stock list as a guide
• Have full knowledge of all hours of operation for In Room Dining and all dining outlets for the Hotel
• Have full knowledge of restaurants and Room Service menus and be able to communicate details to hotel guests
• Assist in the proper and timely completion of servers side work and closing duties, as assigned by the manager on duty
• Assist in taking orders for amenities, prepare amenity packages, accurately charge amenities to correct department, document all amenity changes, and correctly file all information
• Answer the telephone and accurately record guest information and food and/or beverage orders according to established procedure, including noting food allergies and special attention orders
• Up sell and suggest additional food and/or beverage items to compliment the order whenever possible
• Accurately document orders on dish pick up list and ensure dish pick up standards are being met correctly.
• Communicate daily with staff in the morning and evening to discuss upcoming events or noteworthy information that impacts the department.
• Demonstrate knowledge of and competency in all aspects of department, delivery, order taking, and office systems
• Oversee and maintain Four Seasons In Room Dining Service Standards
• Monitor areas for cleanliness and organization
• Ensure carts are clean and in good repair at all times and communicate to managers when necessary repairs are in order
• Communicate effectively with staff from both the front and back of the house
• Other duties as assigned

Preferred Qualifications And Skills

• Excellent reading, writing and oral proficiency in the English & Arabic language.
• Previous customer experience and ability to work effectively under pressure
• Requires attention to detail and problem solving skills