Housekeeping Order Taker - Kuwait City, الكويت - IHG Hotels & Resorts

وصف

• Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Manager.
• Answering the telephone according to hotel standards and recording incoming requests and messages in order to communicate this information to concerned in a timely fashion.
• Handling the safekeeping, recording, collection of all keys and pagers held in the Housekeeping Office to ensure a safe and secure work environment.
• Reporting any Guest concerns by reacting quickly, logging and notifying the proper areas.
• Handle and assist in department training and orientation of new joiners and conduct regular training to improve job performance, meet guidelines and standards of service and operation. .
• Maintaining good relations with other interfacing departments.
• Anticipate guest needs and takes ownership of guest concerns and requests; act decisively to ensure guest satisfaction. Offer a special service touch when an opportunity is presented.
• Ensure that guest requests for additional linen or bathroom supplies are delivered promptly (within minutes).
• Waste disposal in line hotel sustainability practices
• Report room defects to Housekeeping Supervisor immediately.
• Receiving Lost and Found items and recording and storing them as per standard.
• Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
  

What We Need From You

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you'll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.