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Kuwait City

    Assistant Server - Kuwait City, الكويت - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Kuwait City, الكويت

    تم العثور عليها في: DrJobEn KW A2 - منذ 22 ساعة

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    وصف
    • Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality.
    • Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
    • Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, room service side stations and delivers complementary in room amenities as set for the program.
    • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
    • Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.
    • Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
    • Work harmoniously and professionally with co-workers and supervisors.
    • Plate and prepare small food items.
    • Assist with servicing private bars based upon request.
    • Assist with set-up and maintenance of public space F&B stations (i.e. morning coffee in main lobby, special occasions or at arrival).
    • Occasionally deliver take-away orders upon guest request, inclusive of residential units.
    • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods. Assist with taking guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders and complementary in-room amenities according to Four Seasons Standards
    • Upsell additional services and products in order to maximize revenues.
    • Be knowledgeable about hotel and department's services to share with guests as prompted.
    • Use HotSOS devices as outlined to deliver timely services as dispatched.
    • Work closely with Housekeeping staff to coordinate in-room service and fulfilling of guest requests.
    • Provide private butler services as requested and outlined in a separate policy.
    • Be flexible for your schedule, inclusive of a rotational overnight shift assignment.
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