Gopika Menon

To accept a challenging opportunity and add value to a progressive team in Computer Science and Engineering aspects of a company. Overall +4 years of experience in the IT sector and 2 years in Aruba HPE Enterprise networking devices. Team player and an innovator who is willing to go an extra mile to achieve company objectives. Self-motivated and a quick learner.

Enhanced Engineering and Multi-technologies Co (Kuwait)
• Experienced in handling claims and warranty for HPE products.
• providing successful solutions in a polite manner using active listening to ensure customer retention.
• Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
• Record all customer names and contact information in an orderly fashion by utilizing a spreadsheet and other company software.
• Answer calls by utilizing the company's call management system and other software.
• Maintain relationships with suppliers and both internal and external clients.
• Time-Management Skills
• Problem Solving Skills

NETWORK ENGINEER Dec 2017- Dec 2019
• Experienced in upgrading software image for wide range of Aruba / HPE Procurve switches.
• Configuring Port and Voice based VLAN.
• DHCP server configuration for the VLAN in same and different network.
• Experienced in NTP, SNTP, SNTP v2 and v3 protocol configuration, and STP, MSTP and RSTP.
• Good understanding in STP and how the port role works based on the BPDUs.
• Experienced in configuring switch access modes (Telnet, SSH, web UI, OOBM).
• Power allocation based on the Access Point model and standards (PoE and PoE+).• Uploading and downloading image for wide range of switches.
• Experienced in configuring RBAC (Role Based Authentication) based on customer requirements and assigning roles (Switch access limitation - Deny/Permit).
• Tag / Untag ports per VLAN based on the end device installation and standard.
• Analyzing / discovering remote device using LLDP protocol.
• Experienced in configuration static routes based on the destination and next-hop.
• Configuring ports based Trunk / LACP interface and adding it to the respective VLAN to pass huge traffic for a network and load balancing.
• Creating Domain and adding link to it for VSF (Virtual Switching Frame) topology for failover.
• Experienced in configuring Modular, Front panel stack based on the customer requirement (Ring / Chain topology).
• Experienced in configuring VRRP (Virtual Redundancy Routing Protocol) to route the traffic when the Master router goes down.
• Multicast Routing (IGMP) using Dense and Sparse mode.
• Configuring Standard and Extended ACL’s based on Port, VLAN and router based.
• Configuring Policy Based Routing by creating class, policy and calling them in the VLAN.
• Configuring 802.1x authentication (AAA Authentication) based on Port based or User based.
• QoS configuration for the VLAN.
• Replicating customer topology in internal lab, virtual lab and providing timely response with an update.

Bachelor of Computer Science and Engineering(CGPA-7.46)
DR.NGP Institute of Technology (Affiliated to Anna University Chennai) 2012-2016