Shyam Lal Pillai

IT specialist with 21+ years of experience andBS Degree in Computer Science & Information Technology and certifications in Microsoft & Cisco. My objective is to share my experience and knowledge to enhance, fortify and introduce systems as your IT Manager.

ORGANISATION : WAHRAN TRADING CO POSITION : IT MANAGER PERIOD : FEB 2019 – PRESENT ROLE : Lead large IT projects, including the design and deployment of new IT systems and services Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Help define IT infrastructure strategy, architecture, and processes Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assess vendors and develop test strategies for new hardware and software Running regular checks on network and data security Identifying and acting on opportunities to improve and update software and systems Developing and implementing IT policy and best practice guides for the organization Designing training programs and workshops for staff Conducting regular system audits Running and sharing regular operation system reports Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages Managing and reporting on allocation of IT budget Providing direction for IT team members Identifying opportunities for team training and skills advancement Maintains information technology strategies. Researches and implements technological strategic solutions. Accomplishes information technology staff results. Plans, monitors, and appraises job results. Coaches, counsels, and disciplines employees. Initiates, coordinates, and enforces systems, policies, and procedures. Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies. Verifies application results by conducting system audits of technologies implemented. Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. Troubleshoot hardware and software issues related to internal IT Managing & Administering following IT Systems: Windows Server 2012 Environment Odoo ERP Systems, MS Dynamics AX 2012, SQL Server & SSRS ReportsFortiGate Firewall, VPN, WAN, LAN & Networking VMware, vCenter, vSphere ESXi & Veeam Backup Remote Management System RDM Office 365 & Lotus Notes SAN & NAS Storages CCTV, Biometric & AV Systems. E-Commerce, FTP & Website
ORGANISATION : PLATINUM GROUP POSITION : IT CONSULTANT PERIOD : SEP 2017 – JAN 2019 ROLE : Interpreting IT & Integrated systems drawings and coordinate accordingly. Provide strategic advice on using technology to achieve goals. Manage IT initiatives and collaborate with in-house technical staff. Design IT systems and networks ensuring the right architecture and functionality. Support new technology implementation. Provide assistance with all IT related technical issues. Revise existing systems and suggest improvements. Defining software, hardware and network requirements. Developing agreed solutions and implementing new systems. Suggesting systems where appropriate. Ensure Complying with all statutory requirements connected with the project. Make sure all deliverables will meet the standard of the project. Ensure proper closeout of the project.
ORGANISATION : UNITED FACILITIES MANAGEMENT under MOF , KUWAIT
POSITION : IT ENGINEER
PERIOD : SEP 2014 – AUG 2017
ROLE : Supervising IT Project/IT Integrated/Infrastructure Development, which includes the systems such as Structured Cabling, Data Communications, Voice Communications, Audio-Video Communication, Distributed Communication, Security, Access Control, CCTV, Intrusion Detection, Car Parking, Service Bell, Fire Alarm, Public Address, Water Leakage, BMS / BAS
Overseeing the accuracy of the consultant and main contractor works.
Ensure works in progress are according to the standards and specifications.
Report inaccuracies to the head management, consultant and contractor.
Managing scope changes and the impacts of these changes on other factors.
ORGANISATION : RAEEN GROUP OF COMPANIES, KUWAIT
POSITION : IT ENGINEER
PERIOD : NOV 2007 – AUG 2014
ROLE : Managing & Administering following IT Systems:
Windows Server 2003 Environment
MS Dynamics RMS & GP
SQL Server
Network & Firewall
POS & Warehousing
Visual Basic Programming
MS Access
Desktop Support with Win XP/Vista/7/8/10 / Mac.
Providing support to Printers, Scanners, Copiers
Backup & Restore
MS Office / Outlook
Antispam / Antivirus
Outlook email accounts, anti spam and virus protection.
ORGANISATION : BADER AL MULLA BROTHERS CO WLL, KUWAIT
POSITION : BMS SYSTEM ADMINISTRATOR
PERIOD : SEP 2004 – JUL 2007
ROLE : Involved in Building Management System Networking & Programming.
Preparing the I/O Points list according to the requirements of the Project Specification.
Involved in the installation and commissioning of BMS Equipments.
Programmed the CO Panels with the prescribed parameters LON Protocol.
ORGANISATION : ALIND SWITCHGEAR DIVISON, MANNAR, KERALA, INDIA
POSITION : SYSTEM ADMIN / PROGRAMMER / ACCOUNTS & INVENTORY ASST
PERIOD : MAY 2001 – AUG 2004
ROLE : Administering Windows Server 2000.
Troubleshooting network problems with novel Netware.
Programming with Visual Basic and MS SQL/Oracle.
Providing support to Printers, Servers, Desktops support.
Administering FoxPro/Dbase databases.
Performing Backup and recovery plans.
Repairing equipment and replacing parts.
Maintaining records of software licenses.
Perform periodical backups of data and transactions.
Create/modify/archive database and data for reporting.
Database design planning and implementation.
Desktop Support with Win 95/98/XP.
Assisting Accountant to Journalizing Sales, purchase, cash and banking entries.
Performing Stock operation and inventory analysis.

EDUCATION & CERTIFICATIONS:
1.BACHELORS DEGREE - COMPUTER SCIENCE
2.MCSE - Microsoft Certified System Engineer
3.MCSA - Microsoft Certified System Administrator
4.MCTS - Microsoft Certified Technology Specialist
5.MDOP - Microsoft Desktop Optimizing Charter
6.CCNA – Cisco Certified Network Associate