Rami Zabn

clinic manager

إدارة عليا / استشارات

Ḩawallī, مُحَافَظَة حَوَلِّي

عن Rami Zabn:

I worked as a general manager and a highly motivated and experienced financial and administrative manager, and I am interested in applying for financial and administrative positions in your company. I have a proven track record and extensive experience in managing health centers and holding financial and administrative positions in previous companies I worked for. I am confident that I can contribute to your team to improve business. I have a strong understanding of financial principles and practices and can manage budgets and resources effectively. I am also an excellent communicator and negotiator, both written and verbal, and have impressive interpersonal, contract drafting, and recruitment skills.

I worked as a general manager at Kana Medical Clinic for three years and worked as a financial and administrative manager at the Healthcare Clinic for 10 years. At that time, I supervised the establishment and management of the centers and the financial operations of the centers and managed a team of specialists such as medical, administrative, and financial staff. Because of my financial expertise, I managed successfully as I successfully implemented cost-saving measures and streamlined processes to improve efficiency.

In addition, I possess strong communication and interpersonal skills, which enable me to effectively interact with different types of people daily.

I have extensive experience in financial affairs in preparing final accounts, preparing budgets, profit and loss statements, monitoring cash flows, reviewing and auditing cost centers, controlling expenses, preparing salaries and employee dues, and communicating with external auditors and dealing with them. I have a proven record of success in managing medical centers and dealing with relevant external bodies (Ministry of Health, Health Licensing Department, Municipality, Fire Department, Residence Affairs, and Immigration). I am organized and efficient, with an eye for detail. I have excellent problem-solving skills, which come in handy when dealing with financial and administrative issues. My interpersonal skills are also strong, which has helped me build good relationships with colleagues and clients alike. In general, I am an effective leader with a strong understanding of finance and management.

الخبرة

Clinic Manager

Kana Clinic, Kuwait

April 2020 – 30 April 2023

Duties and Responsibilities:

Operations:

Lead daily operations and ensure efficient coordination within the patient care services.
Oversee the operational activities and needs for different units – Gastroenterology, Dermatology, Dental, Cosmetology, General Surgery, Aesthetics, Nutrition and Laboratory.
Oversee purchasing plans & forecast, building & equipment maintenance and or repairs.
Manage, and direct recruitment plans and ensure staff members are in congruence with the service level excellence and quality of patient care we provide
Involved in the recruitment of Doctors, Middle Management and Administrative staff of the company
Develop staffing models in conjunction with specialty and patient care needs.
Manage internal and external communications ensuring values and mission of the company is implemented across effectively.
Identify key performance indications to measure, evaluate and improve patient care services.
Take part in continuous staff member performance evaluations by engaging within periodic feedback sessions.
Develop initiatives in improving patient, provider, and staff satisfaction.
Identify and implement ways to increase quality, safety, effectiveness and efficiency in daily operations and services.
Develop policies and procedures to meet the MOHs regulations.
Develop strategies to improve business and operations, lead in new clinic development including facility planning and construction.

Finance, Administration & Marketing:

Develop and manage the company’s budget and financial positioning yearly and present to the Board/Owners for review and discussion.
Review and evaluate business performance of each units and as a whole.
Ensure legitimacy of the clinic's official documents and secure renewals for the following (health licenses, medical staff licenses, staff housing permits, municipality permits, firefighting permits, and advertising permits).
Responsible for reviewing financial statements, profit & loss, employee salaries, doctor’s wages & commissions, company cash flow, financial & revenue reports.
Ensure patient data & billing systems are closely monitored, up-to-date, and functioning effectively.
Manage and monitor internal controls, expenditures and all accounting and finance activities.
Liaising with auditor from Ministry of Health and other medical regulatory boards in Kuwait and ensure that all clinical policies/regulations are strictly implemented.
Review contracts with insurance companies and other providers – medical equipment, medical services and non-medical needs.
Attend in professional societies in the medical field to benchmark state-of the-art practices when it comes to clinical operations.

Administrative and Financial Manager

Boubyan Medical Company, Kuwait

October 2017 to March 2020

Duties and Responsibilities:

Reporting to the Chairman and General Manager.
Responsible for office and operation administration tasks.
Manage the finance unit operations includes preparing timely financial statements and providing periodic reports.
Managed and control petty cash to ensure maintain monthly opex budget.
Prepared Letters of Guarantee (LG) and Letters of Credit (LC) to facilitate smooth financial transactions and implement smooth financial agreement with suppliers, providers and others.
Conduct daily and weekly reconciliations with banks.
Manage and monitor income, cash flow and opex and implement financial controls.
Assisted in overseeing various aspects in HR – Salary Administration, Leave Management, Indemnity calculations.
Worked with auditors for periodic compliance, reporting and process audit check.

Financial & Administrative Manager

Health Care Clinic, Kuwait

August 2007 to October 2017

Duties and Responsibilities:

Administration:

Reporting to the Chairman while working closely with department heads to ensure smooth operations.
Instrumental in establishing the medical center with concerned authorities like Health Licensing Department, Municipality and Fire Department).
Handled and follow up on the medical center license, medical staff licenses (initial and final approval); including clinics and equipment licenses with the Department of Health Licensing and Radiation Department.
Established the financial system in the company, financial department structure, process and policies.
Helped in establish/implement goals, objectives, policies, procedures, and systems for the clinic.
Determines system for intradepartmental functions in keeping with clinic systems and communicates it to staff and monitors its effectiveness.
Foster the goals of teambuilding with clinic staff.
Assisted in determining best approach to dealing with managed care plans and over the counter collections for those plans as well as self-pay patients.
Developed and implemented policies and procedures to meet Ministry of Health regulations.
Assists physicians with the development of activities associated with building a successful physician practice.
Identifies and maintains a professional working relationship with all internal and external customers.
Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided.
Prepared financial, statistical and analytical reports for review of the physician and/or Director of Specialty/Surgical Care as assigned.
Maintains a system of confidentiality according to Health System's policies and procedures.
Administers clinic's patient complaint policy and takes appropriate action.
Tracked lost or delayed orders for supplies and materials.
Accessed data to effectively manage clinic operations by utilizing quality improvement tools.
Utilized policies and good judgment to establish limits in autonomous decision making.

Human Resources:

Supervised in the hiring process, employee promotion, rewards management, employee counseling, and executing employee discharges, and disciplinary action in accordance to the policies and procedures.
Proposed options for solving staffing problems that are within acceptable parameters and utilizes appropriate resources.
Monitored attendance according to Health System's policy.
Developed and maintained systems to remind, notify staff of managed care requirements.
Assisted in recruiting physicians or other providers for the clinic.
Prepares and monitors clinic payroll per policy.

Finance

Manage day to day financial matters and personnel records.
Prepare the company’s operating and capital budgets.
Developed financial systems and models.
Oversaw staff payroll, contracts, and agreements, purchasing operations.
Prepared monthly financial statements.
Ensured income, cash flow and expenditure and other internal controls are implemented.
Prepare monthly financial statements & reports, financial accounts, annual salary and wage recommendation for all employees.
Oversaw daily and weekly reconciliation with banks.
Recommend policies relating to compensations and benefits for all employees.
Conducted periodic review of contracts with insurance companies.
Liaised with the external auditors for finalizing the financial statements.
Provided physician reports and provides consultation as needed.
Assisted in the development of a clinic budget, utilizing administrative guidelines, appropriate benchmarks, and anticipated scope of services.
Monitors and controls clinic expenditures within approved budget.

Chief Accountant

SAIGNA INTERNATIONAL Co. –Kuwait

Oct 2005 to June 2007

Duties and Responsibilities

Reporting to the Finance Manager
Responsible for the following:
- Preparation of Financial Models, Financial Statements
- Cash Flow Management and Daily Cash position
- Audited All Transactions
- Daily and Weekly Reconciliation with Banks
- Petty Cash and Expenses Management
- Annual Budget Planning and Execution
- Purchasing Operations Management

Financial & Administrative Manager

Target Recruitment Company, Jordan

Jan 2002 to Sept. 2005

Duties and Responsibilities