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Kuwait City

    Manager - Guest Relation - Kuwait City, الكويت - Dubai Holding Group

    Dubai Holding Group
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    وصف

    • Prepare and manage the VIP arrivals list, ensuring designated managers and staff are allocated to cater to their needs.
    • Take ownership of guest concerns and requests, ensuring swift and effective resolution to guarantee guest satisfaction.
    • Oversee and evaluate the performance of Guest Relations Executives and Team Leaders, ensuring tasks are completed efficiently.
    • Build and maintain rapport with VIP guests, facilitating recognition, gathering preferences, and ensuring personalized experiences.
    • Attend to and fulfill special requests from VIP guests, both pre-arrival and during their stay, ensuring exceptional service.

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