- Prepare and manage the VIP arrivals list, ensuring designated managers and staff are allocated to cater to their needs.
- Take ownership of guest concerns and requests, ensuring swift and effective resolution to guarantee guest satisfaction.
- Oversee and evaluate the performance of Guest Relations Executives and Team Leaders, ensuring tasks are completed efficiently.
- Build and maintain rapport with VIP guests, facilitating recognition, gathering preferences, and ensuring personalized experiences.
- Attend to and fulfill special requests from VIP guests, both pre-arrival and during their stay, ensuring exceptional service.
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Guest Relations Manager
منذ 4 أيام
Dubai Holding Group Kuwait City, الكويت· • To ensure a smooth and efficient running of the hotel operation with particular focus on the front office department. · • To handle and resolve guest complaints. · • To assist the Assistant Front Office Manager in supervising the Front Office Department operation and communi ...
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Guest Relation Executive
منذ 4 أيام
Doner House Kuwait City, الكويتTo set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room. · To open the restaurant for business at the prescribed time each shift. · To inspect the cleanliness of each section of the dining room and make necessary improvem ...
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Guest Relation Officer
منذ 5 أيام
Indianinkuwait Kuwait City, الكويتHelp prepare welcome folders with collateral (e.g. room service menus, area descriptions) · Provide information about amenities, area and venues and promote services · Anticipate guest needs and build rapport with customers · Offer assistance with certain tasks (e.g. confirming t ...
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Front Desk Agent
منذ 4 أيام
MILLENNIUM HOTELS AND RESORTS KUWAIT Kuwait City, الكويتDeliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure. · Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome. · Conduct ...
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Guest Services Assistant
منذ 4 أيام
Dubai Holding Group Kuwait City, الكويتWelcome guests, greet guests and members, explain and up sell the facilities and services available. · Ensure guests are directed to desired locations and connected with the appropriate service. · Schedule reservations of Personal Trainers for guests and coordinate staff schedule ...
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Bell Attendant
منذ 6 أيام
Four Seasons Hotels and Resorts Kuwait City, الكويتReview all materials concerning daily events, i.e., return guests, VIPs and function sheets. · Escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation. · Handle a guest room change request, assist departing gues ...
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Fitness Instructor
منذ 4 أيام
MILLENNIUM HOTELS AND RESORTS KUWAIT Kuwait City, الكويتLead fitness classes, including group exercise and other fitness activities. · Provide individualized fitness assessments and workout plans for guests upon request. · Demonstrate proper exercise techniques and form to ensure safety and effectiveness. · Monitor and assist guests d ...
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Housekeeping Order Taker
منذ 4 أيام
IHG Hotels & Resorts Kuwait City, الكويتMonitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Manager. · Answering the telephone according to hotel standards and recording incoming requests and messages in order to communicate this information to concerned in a timely fashion. · Ha ...
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Telephone Operator
منذ 5 ساعات
Ennismore Kuwait City, الكويتReceive each guest call in a professional and friendly manner · Maintain effective communication with all related department to ensure smooth service delivery · Handle every query in a polite and courteous manner and exceed guest expectations · Ensure guests are greeted by name u ...
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Head Host
منذ 4 أيام
Global Gastronomy Group Kuwait City, الكويت· • Ensure a strong public relation, with effective Database and company profile. · • Notify managers of specific guests' needs & special requests. · • Receive guest feedback / comment / complaints & monitors satisfaction. · • Maintain & update the restaurant guest history file ...
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Meeting Events Specialist
منذ 3 أيام
Radisson Hotel Group Kuwait City, الكويتMaximises revenue and guest satisfaction by receiving and responding to Meetings & Events enquiries and related room reservations · Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Meetings & Events function wit ...
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Hospitality Specialist
منذ 4 أيام
MatchaTalent Kuwait City, الكويتCommunicate the annual hospitality program for major promotional sponsorships to the business/service lines · Coordinate with all the business/service lines regarding their nominations. · Manage all activities related to hospitality management and guest relations. · Answer all qu ...
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Guest Service Agent
منذ 5 ساعات
Accor Kuwait City, الكويتManage arrivals and departures of everyone visiting our hotel · Provide exceptional guest service by responding to guest requests efficiently and courteously · Maintain a high level of professionalism and accuracy with all accounting functions · Communicate with housekeeping, res ...
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Mechanical supervisor Boiler
منذ أسبوع
Bilfinger Middle East Kuwait City, الكويتOur client is a lifestyle company in Dubai hiring an experienced, vibrant Hostess to start ASAP. · What will you do? · Maintain and make daily entries in the reservation system to coordinate shifts and communicate accordingly with management · Take, manage and handle reservations ...
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Senior Safety Officer
منذ أسبوع
Bilfinger Middle East Kuwait City, الكويتAn opportunity has arisen for a Hostess for our client in UAE for a beach club. · The main duties and responsibilities of this role are: · Main Duties · Maintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with management · Ta ...
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OTS Agent
منذ 4 أيام
RADISSON HOTEL GROUP Kuwait City, الكويتOTS Agent · Experience in guest relations beneficial but not essential · Hands-on approach with a can-do work style · Commitment to delivering exceptional guest service with a passion for the hospitality industry · Ability to find creative solutions taking ownership for duties an ...
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Housekeeping Attendant
منذ 6 أيام
Four Seasons Hotels and Resorts Kuwait City, الكويتHousekeeping attendant is directly responsible for the day to day key processes in his/her area of work. · Assists his/her supervisor in executing the day to day operational requirements. · Assumes training responsibilities when required; demonstrates a high degree of standards a ...
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Deel Kuwait City, الكويتOur client is one of the leading hospitality groups in UAE, currently hiring an experienced Restaurant Manager for a high-end Mediterranean restaurant in Dubai. · What will you do? · Set an example in terms of service, products, and guidance of the team that reflects the concept ...
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Clinical Site Coordinator
منذ 5 ساعات
Carexso Kuwait City, الكويتKEY ROLES & RESPONSIBILITIES · Manage and supervise all tasks of his/her staff · Ensure cleanliness of guest rooms, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures · Supervise public areas · Ensure that guest supplies are replenish ...
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Team Leader
منذ 6 أيام
Dubai Holding Group Kuwait City, الكويت· • Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support. · • Supervises closely and monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures. · • Monitor customer sati ...