Bell Attendant - Kuwait City, الكويت - Four Seasons Hotels and Resorts

وصف

• Review all materials concerning daily events, i.e., return guests, VIPs and function sheets.
• Escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation.
• Handle a guest room change request, assist departing guests with luggage, transportation requirements, etc.
• Store and retrieve guests' luggage and belongings, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms; run errands for guests and the concierge staff.
• Maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas.
• Call guests by their names and remember return guest's names.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Work closely with the Front Office, Valet Parking and door staff.
• Keep the Concierge well-informed as to any guest problems, special requests, complaints, etc.
• Maneuver luggage carts, heavy and awkward crates around the hotel.
• Report deficiencies noted in guest rooms and on guest floors to the Concierge staff.
• Follow-up on missed wake-up calls and any phones off the hooks.
• Collect and polish guest shoes.
• Be trained and able to complete related roles, i.e. door attendant, airport greeter etc.