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Kuwait City

    Concierge Agent Arabic Speaker - Kuwait City, الكويت - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Kuwait City, الكويت

    منذ 6 أيام

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    وصف
    • Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.
    • Provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.
    • Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.
    • Properly handle incoming and outgoing mail, telexes, packages and faxes.
    • Know what activities are available in the city, ie. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
    • Recite all hotel services, hours of operation, key personnel, hotel policies, etc.
    • Keep the Head Concierge and senior management well-informed of any guests' problems or complaints, and action taken.
    • Maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
    • Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
    • Work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
    • Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery and/or special requests.
    • Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
    • Respond properly in any hotel emergency or safety situation.
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