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Kuwait City

    Spa Receptionist Arabic Speaker - Kuwait City, الكويت - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Kuwait City, الكويت

    منذ 17 ساعة

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    وصف
    • Advising and educating guest of Spa treatment and produce options to suit their needs via telephone, email and in person.
    • Verify the attendant staff is present.
    • Ensure the reception area is kept neat, tidy and organized.
    • Be knowledgeable about treatments, products, procedures, techniques, training sessions and equipment when selling to hotel and external guests alike.
    • Reach upsell target as set forth separately.
    • Welcome, assist and escort guests/clients as it pertains to the spa, fitness and other areas within the hotel (inclusive of outdoor pool).
    • Read and update the daily log and communicate relevant information to the staff.
    • Operate the computer, copier, Spa reservations system and credit card machines.
    • Utilize the trace file, cashier sheets and handle the daily accounting.
    • Process outgoing mail.
    • Process all charges according to accounting policies.
    • Set up and handle gift certificates.
    • Requisition and stock office supplies for the desk.
    • Copy and distribute materials.
    • Provide assistance to guests and members about the retail merchandise.
    • Follow proper payroll and key procedures.
    • Utilize the telephones according to Four Seasons standards.
    • Respond properly in any hotel emergency or safety situation.

    Preferred Qualifications And Skills

    • Previous customer experience and ability to work effectively under pressure
    • Excellent reading, writing and oral proficiency in the English & Arabic languages
    • Proficient in computer, knowledge in MS Office is necessary
    • Requires Multitasking, attention to detail and problem solving skills
    • Excellent telephone manner and ability to communicate with customers
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