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Kuwait City

    Guest Experience Agent Arabic Speaker - Kuwait City, الكويت - Four Seasons Hotels and Resorts

    Four Seasons Hotels and Resorts
    Four Seasons Hotels and Resorts Kuwait City, الكويت

    تم العثور عليها في: DrJobEn KW A2 - منذ يوم

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    وصف
    • Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.
    • Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
    • Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure to end the problems with 100% guest satisfaction.
    • Keep all support departments informed of necessary information or requests.
    • Recite hours of operations of all hotel facilities and special service codes.
    • Understand the tasks performed by a telephone operator, a receptionist, a reservationist, a concierge and a housekeeper.
    • Handle hotel emergency procedures and situations with maturity and professionalism.
    • Perform tasks and projects as delegated by the Assistant Guest Experience Manager, Front Desk Manager, Assistant Front Office Manager or Front Office Manager.
    • Prioritize and handle multiple tasks.
    • Monitor processes and adjust schedule according to priorities; to understand the dynamics and be proactive in responding.
    • Be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.
    • Proactive in offering to work additional shifts or hours in light of organizational demands.
    • Proactive in seeking to acquire knowledge to improve overall job effectiveness.
    • Be a role model for group work; go out of the way to help others without being asked.
    • Keep an organized and clean work space.
    • Know and apply the Core and Department Service Standards.
    • Recognize the need for assistance before a crisis occurs.
    • Remain calm and attentive, and displays concern regardless of the circumstances.
    • Ensure adherence to all credit procedures in the front desk.
    • Know about services available in the hotel and the hours of operation (Restaurants, Spa, concierge, valet).
    • Find solutions to challenges while remaining unflappable.
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