Mohamed Imraan

Operations Manager with the solid skill of Business Development and to promote the goodwill of the company for better output through disciplined, organized, and progressive ways with sincere hard work and utmost endeavors in the task entrusted.

GOOD FOOD CO.                                               JUNE 2022 – PRESENT

Brands Involved – Prime & Toast, Wasabi

Operations Manager                                                       

• Managing generally the whole operations of Prime & Toast and Wasabi restaurants.
• Maintained restaurant standards and speed of service to consistently produce high-quality food
• Maintained low employee turnover through the utilization of strong management, organization and communication skills.
• Responsible for overall employees in the company and reporting directly to the CEO
• Planned and forecasted the budget for the company with 30% LFL
• Worked on personnel relations, retained and recruited the key personnel for the FOH and BOH
• Menu planning and development of new menu items and concepts
• Delivering cash margin targets, ensuring plans are in place to monitor and control costs which is in line with P&L. 
• Responsible for overseeing the development and implementation of departmental strategies and ensuring implementation of the brand service strategy and brand initiatives 

Mohamed N. Al Hajery & SOns Co.              July 2020 – May 2022

Brands Involved – Danish Bakery, Danish Catering and Damlooj

Operations Manager                                                          [January 2021 – May 2022]

• Responsible for overall operations in Danish Bakery, Danish Catering and Damlooj multi-locations in Kuwait
• Responsible for Merging & Acquisition of MNH and Gurlis Group by overseeing the pre & post-merger financial planning, scoping, closing, and integration and coordinate research and analysis activities to assess risk and impact in the business.
• Develops and implements sales strategies for the business to increase revenues and achieve targets
• Managing the existing key customers/ accounts in order to meet objectives of retention and further account development; develops retention strategies for key customers
• Maximizing sales across the company’s online products range.
• Spearheading different ecommerce projects across the brands and branches.
• Ensuring that the website delivers a great customer experience.
• Responsible for new website launch including layouts, visual appearance, usability and content for all new properties acquired.
• Created and maintained budget, strategy and marketing plans for all brands.
• Successful in launching new products and maintained top sellers sales in both offline and to the growing ecommerce business by increasing revenue by 12% LFL. 
• Experienced in project management, new concept development and roll-out
• Monitored competition and collected customer reviews and feedback in order to identify potential areas and took necessary actions for the improvement of business growth.
• Launched and developed a customer service center and online sales-related team which leads to improve sales and brand awareness in the market.
• Excellent communication and people management skills with a positive, proactive approach to intra- / inter-departmental collaboration

Catering Sales Manager                                             [July 2020 – December 2020]

• Delivering excellent operational standards in executing orders / events, this includes organizing stock, arranging required staffing, ensuring deliveries are on time, ensuring food safety policies are followed.
• Prepared several catering orders and maintained a database of client orders.
• Responsible for E-Commerce catering orders on Bilbayt, Talabat and Mabrook
• Managed catering activities for various clients and resolved guest issues regarding catering matters.
• Prepared and maintained a listing of previous and current catering events.
• Recruited and trained catering staff and hired temporary staff on a per event basis.
• Delivering cash margin targets, ensuring plans are in place to monitor and control costs which is in line with P&L.
• Maintained records of catering fees and ensured that prices were up-to-date.
• Prepared monthly reports of catering revenue and client events.

Alshaya Group                                          MAY 2015 – JUNE 2020

Brands – Catering, Dean & Deluca, Pinkberry, Asha’s, Castania and Bridgewater chocolate

Business Accounts Manager – Food Retail & Catering           [Jan'17 – June 2020]

• Managing all aspects of retail external sales for the brand which is including Catering, B2B, B2C, Hotels, Pop-up shops, wholesale, events and online orders. 
• Responsibility in identifying new clients and sources of business by making cold and warm calls and regular follow up with existing and potential new clients. 
• Delivering excellent operational standards in executing orders / events, this includes organizing stock, arranging required staffing, ensuring deliveries are on time, ensuring food safety policies are followed. 
• Maintain strong relationships with support functions to drive business performance and control.
• Recruiting and monitoring specialists and sub-contractors to ensure achievement of required tasks.
• Handle sales duties to include prospecting, lead processing, site visits and contracting customer accounts 
• Maintain professional composure in high stress situations to make last-minute changes and develop strong and concise written and oral communication with concern departments. 
• Developing catering department budget and marketing plan and succession in planning. 
• Surpassing revenue objectives on a consistent basis. 
• Solid understanding of profit and loss statements. 
• Develops menus and ensured optimal level of services for all projects.

Project Manager – Events planner (Pre-Opening)             [May’15 – December’16]

• Manages catering sales revenue, operation budgets, and provides forecasting reports
• Coordinates between multiple discipline teams to have a smooth and successful execution of projects
• Manages professionally the allocation of function space
• Maintaining accurate customer records
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.

Radisson collection, Kuwait                JANUARY 2011 – APRIL 2015

Meetings and Event Sales Manager                                    [February’14 – April’15]

• Plan and execute sales calls as agreed upon with the Hotel Executive Manager.
• Maintain up to date knowledge and suggest new sales strategies, rates, Product, packages, facilities and inventory as per the market’s evolutions
• Managing a team of 5 event sales executive’s
• Preparing revenue report and attend the revenue meeting
• Manages professionally the allocation of function space
• Provide the Operations team with all the necessary information to proceed to a high level of service
• Ensuring proper billing / invoicing of groups.
• Looks for ways to motivate and challenge the team members

Meetings and Event Sales Executive (Pre-Opening)          [June’ 11 – January’ 14]

• Plan and execute all events for the department.
• Ensure that security, safety, and health standards are being adhered.
• Facilitating and participating in other related department projects and Hotel events as applicable.
• Coordinate special events and activities for individual clients.

Guest Services Agent (Pre-Opening)                                 [January’11 – May’11]

• Being a point of contact for the guests, ensuring that their requirement are met and provide information about services and facilities.
• Responsible for leading banquet staff in serving guests during banquet functions.

JET AIRWAYS PVT LTD, Chennai, India

Customer Services Assistant                                             [June’10 – January’11]

• Handling domestic and international ticketing, check - in, airport announcements.
• Providing assistance to passengers in need and directing pedestrian traffic.

Ensuring customer safety while boarding and deplaning