- Be in-charge of delivering a seamless customer experience across all stages and touch points in the customer journey
- Drive global initiatives to improve customer activation, onboarding, expansion and retention
- Ensure that the customer success team works in collaboration with all other business functions
- Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle
- Manage a portfolio of premium customers, across the entire lifecycle
- Further develop and mature playbooks, aligning to key moments that matter for time to value, feature adoption, expansion and renewals
- Dig into data to pull actionable insights that help to guide and measure
- Collect and share insightful feedback from our customers back into the marketing, and product teams
- A degree from a reputable university
- 5+ years of leadership in Customer Success/Account Management within SaaS, preferably in support of technology products
- Experience in leading and driving customer facing initiatives with cross-functional teams
- Strong process/project management skills with the ability to think strategically and implement tactically
- The ideal candidate is highly analytical and self-motivated with experience in maximizing the potential of their team through coaching and leadership
- Excellent written and verbal English communication
- You are experienced at proactive engagement during the customer journey and know the moments that matter
- As a solver by nature, you eagerly look for new ways to do things that help the team scale
- You are team and goal oriented, with an impact first and take initiative mindset
- Have the opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovation
- Work in a modern SaaS, Product-led company
- Work remotely from home, saving you commuting time and promoting work-life balance
- Get exposure to working with stakeholders on a global level across different industries
- Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
- Join a fantastic organizational culture that places learning at the center of what we do
- Socialize with colleagues at our annual company retreat - typically held at an international location
- Receive a competitive salary
- Work in a multicultural environment
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Systems Security Administrator
منذ أسبوع
Red Castle Kuwait City, الكويتRP 220223 · Atividades Desenvolvidas: Limpeza e organiza o das reas comuns do condom ; · Contrato: · Hor rio: 08h s 6x1 (Hor rio a combinar) · Sal rio + Benef · RequisitosRequisitos · Escolaridade: Ensino M dio · Benef ciosBenef cios · Alimenta o R$ 400, · Plano de sa Plano od ...
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Sr Systems Administrator
منذ 3 أيام
MetroStar Kuwait City, الكويتAbout the culture · Founded in 2018, we are a team of internationally renowned engineers, designers, and operations specialists with academic backgrounds in the areas of simulation, robotics, electronics, game dev, and mechanical design. Our products are built from strong foundat ...
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System Administrator
منذ أسبوع
Jupiter Power Kuwait City, الكويتImplementation, and the high level of performance tuning and recovery procedures for mission critical enterprise systems. · Serves as a technical expert in the area of system administration for complex operating systems. Investigates and analyzes feasibility of system requirement ...
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System Administrator
منذ أسبوع
Indianinkuwait Kuwait City, الكويتSetting up new users and giving them access to the intranet · Managing and maintaining the file servers · Operating the firewall for the organization · Monitoring the internet connection for security risks · Employing the latest security protocols · Monitoring the local area netw ...
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IT System Administrator
منذ أسبوع
Indianinkuwait Kuwait City, الكويتMonitor performance and maintain systems according to requirements · Troubleshoot issues and outages · Ensure security through access controls, backups and firewalls · Upgrade systems with new releases and models · Develop expertise to train staff on new technologies · ...
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IT Systems Administrator
منذ أسبوع
Idera, Inc. Kuwait City, الكويتBuild, install, configure and maintain VMware products, including ESXi, across cloud platforms including AWS, GCP and Azure · Provide advanced troubleshooting and problem resolution of the entire IT infrastructure · Research the root cause of problems and collaborate across funct ...
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Systems administrator i
منذ 23 دقيقة
Vectrus Kuwait City, الكويتOverview The Systems Administrator I monitors the Tier 1 and/or 2 server operations/performance using appropriate software applications and tools. The Administrators shall be the Helpdesk POC for all theater NIPR and SIPR enterprise systems issues, create and/or manage trouble ti ...
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Senior IT System Administrator
منذ أسبوع
KUWAIT TECHNICAL COLLEGE Kuwait City, الكويتProven work experience as an IT System Administrator or similar role · Strong knowledge of computer hardware, software, and networking systems · Experience with virtualization technologies, such as VMware or Hyper-V · Proficiency in Windows and Linux operating systems · Excellent ...
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Systems administrator advisor
منذ 23 دقيقة
General Dynamics Information Technology Kuwait City, الكويتOwn your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Systems Administrator Advisor Transform technology into opportunity as a Systems Adm ...
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SPS PD2 Systems Administrator
منذ 5 أيام
CACI Kuwait City, الكويتMore About the Role: · As an IT Specialist you will provide support necessary to implement, integrate, maintain or modify Non-Secure Internet Protocol (IP) Router Network (NIPRNet), (Unclassified), Secret Internet Protocol (IP) Router Network (SIPRNet), and /or Coalition Combined ...
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Junior or senior system administrators
منذ 23 دقيقة
Pakistanisinkuwait Kuwait City, الكويتJunior Or Senior System Administrators needed A well reputed organization is looking for Junior (3 to 5 years experience) & Senior (5 to 8 years experience)System Administrators to manage a critical enterprise data center (Location: Kuwait)Responsibilities Install, configure, and ...
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CACI Kuwait City, الكويتMore About the Role: · You will support the Army Contracting Command as a PD2 System Administrator to ensure PD2 is updated and maintained in accordance with the latest policies & procedures; and · Back-up duties include support to other theater locations to implement, integrate, ...
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Systems administrator intermediate – ts/sci required
منذ 23 دقيقة
General Dynamics Information Technology Kuwait City, الكويتType of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCIClearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Suitability: Public Trust/Other Required: Job Family: Systems Administration Job Qualifications: Skills: Computer Servers, Informa ...
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Tier 2 Tier 3 VoIP System Administrator
منذ أسبوع
Braintrust Kuwait City, الكويتDiagnose and resolve intricate VoIP platform-related problems, including call routing, signaling, and media handling. · **VoIP Platform Expertise:** · Demonstrate proficiency in a range of VoIP platforms, including Asterisk, Kamailio, FreePBX, and Netsapiens. · Provide expert gui ...
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Lead Design Engineer I
منذ 3 أيام
KBR, Inc. Kuwait City, الكويتWe are looking for a talented, diligent system administrator to maintain and administer our company's networked system of computers. The system administrator's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computi ...
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Administrative Coordinator
منذ يومين
Indianinkuwait Kuwait City, الكويتImplements administrative projects, systems, procedures, and policies. · Maintains administrative workflow by studying processes, implementing cost reductions, and developing reporting procedures. · Creates and revises systems and procedures by analyzing operating practices, anal ...
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HRIS Officer
منذ 3 أيام
ABYAT Kuwait City, الكويتSystem Administration: The SAP HRIS Officer is responsible for the administration and configuration of the SAP HRIS system. They ensure the system is properly set up, manage user access and security roles, and maintain system parameters and configurations. · Data Management: They ...
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Full Stack Web Developer
منذ أسبوعين
Mudon Real Estate Kuwait City, الكويتFull Stack Web Development including Designing, Development, Testing and Maintenance with technologies like PHP / .Net / JS. · System administration for development and production servers and databases. · Build and maintain data integrations between all sub systems and the ERP sy ...
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IT SpecialistSystems Administrator
منذ 5 أيام
CACI Kuwait City, الكويتMore About the Role: · As an IT Specialist you will provide support necessary to implement, integrate, maintain or modify Non-Secure Internet Protocol (IP) Router Network (NIPRNet), (Unclassified), Secret Internet Protocol (IP) Router Network (SIPRNet), and /or Coalition Combined ...
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HRIS Officer
منذ أسبوع
ABYAT Kuwait City, الكويتSystem Administration: The SAP HRIS Officer is responsible for the administration and configuration of the SAP HRIS system. They ensure the system is properly set up, manage user access and security roles, and maintain system parameters and configurations. · Data Management: They ...
Systems Administrator - Kuwait City, الكويت - V2X Inc
وصف
*** This role requires excellent Do not apply if you do not meet this requirement ***We () are an innovative and thriving B2B Software-as-a-Service (SaaS) company that provides Engagement acceleration solutions to organizations
We have always been a remote company spread across seven countries and five You ll work remotely from your home in Colombia and report directly to the Chief Customer
In this role you will lead a team of customer success managers that will work with our accounts to ensure they realize the full value of our Your team will be responsible for onboarding and activation, expansions and Your work will involve automations to reach out to customers at scale plus account management of our enterprise To succeed in this role, you will have to be deeply involved in ensuring that your team functions seamlessly with a strong focus on operational excellence and customer
In this role, you will:
Account Management , Customer success, Customer journey, Head customer success, account manager, client management , business development