- Supervise and coordinate the activities of the call center team to ensure smooth operations and optimal performance.
- Monitor call center metrics, such as call volume, wait times, and resolution rates, and take necessary actions to meet performance targets and service level agreements (SLAs).
- Provide training, coaching, and feedback to call center representatives to enhance their skills and performance.
- Handle escalated calls and resolve customer complaints or issues in a timely and professional manner.
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call center supervisor
منذ يومين
Diyar United Company Kuwait City, الكويتBachelor's degree in computer or related field. · 4 to 6 years of experience as a help desk support. · Excellent knowledge of Microsoft Office applications (Word, Excel, PowerPoint and Outlook). · Excellent knowledge of standard Windows edition (troubleshooting, configuration, in ...
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Talent Pal Kuwait City, الكويتWork in Kuwait is contingent upon the applicants ability to obtain a work permit from the State of Kuwait which is requested on the applicants behalf by their employer. Effective January the Kuwait Public Authority of Manpower issued new work permit regulations informing contract ...
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Exhibition sales representative
منذ أسبوع
Ooredoo Corporate kuwait Kuwait City, الكويتProviding appropriate solutions and answers to customer questions and/or problems · Seize all opportunities to promote our products and services · Participate in analyzing daily, weekly and monthly activity reports · Join regular exhibition staff meetings and help identify opport ...
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Call Center Agent
منذ يوم
United Real Estate Company URC Kuwait City, الكويتTo complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation. · Skill Requirements · Male Bilingual Candidate · High School or secretarial certification · Strong English and Arabic language s ...
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Outpatient Team Leader
منذ ساعة
Dar Al Shifa Hospital Kuwait City, الكويتLeadership Of the reception team and function as a team · Monitor team performance and report it to outpatient supervisor · Cover the crowded receptions which are located in his certain area · Make sure that reception staff follow the sequences of service, policies and procedures ...
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Quality Assurance Officer
منذ ساعة
Dar Al Shifa Hospital Kuwait City, الكويتEvaluates both verbal and written customer contact by Agents. This team member participates in the design of all quality monitoring formats and quality standards. · Fairly and consistently reviews the calls and emails of Call Centre Agents for accuracy and coaches each Agent for ...
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Insulin Pump Specialist
منذ ساعة
Dasman Diabetes Institute kuwait Kuwait City, الكويتInterview patients with type 1 diabetes who are on pump and referred to join DAFNE program. · Deliver DAFNE courses for patients with type 1 diabetes on insulin pumps. · Deliver refresh courses and workshops post DAFNE for patients and healthcare professionals. · Follow up with D ...
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Australian College of Kuwait (ACK) Kuwait City, الكويت دوام كاملJob SummaryLecturer in Technical Writing/Rhetoric, TESOL or Applied Linguistics. The Department of English at ACK invites applications for a position in technical writing/rhetoric at the rank of Lecturer. We seek candidates with a PhD in technical writing/rhetoric, TESOL, applied ...
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OFR Operations Coordinator
منذ أسبوع
Talent Pal Kuwait City, الكويتOFR Operations Coordinator · Would you like to be part of the most international company in the world A company operating in more than 220 countries worldwide and has been pioneering crossborder express shipping since 1969. Would you like to be part of a business that connects pe ...
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Deep Learning Engineer
منذ 4 أيام
Abdullah Al Salem University Kuwait City, الكويتAbout the position · We are searching for an Analyst responsible for providing efficient and effective administrative, logistical, and · operational support to the research area of Crops for nutrition and health for the Units of Rice and · Biotechnology, under the direct supervi ...
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Customer Service Evaluator
منذ ساعة
Red Castle Kuwait City, الكويتThe successful candidate for this position will be a 1099 contractor with Music Ministry International and be responsible for the following: · Scope of Responsible for RE administrative functions at RAF Croughton, working closely with the Chaplain to ensure budgets, program sched ...