- Customer Journey Mapping: Lead the development of customer journey across different functions with close cooperation with relevant stakeholders. Ensure the development and implementation of best practice framework/methodology for creating and improving customer journeys. Conduct thorough research and analysis to identify and document the end-to-end customer journey across multiple channels and touchpoints as defined in Ooredoo "customer journey framework". Acquire profound understanding of our customers in order to create the best possible journeys for them for every touchpoint and interaction.
- Customer Insights: Gather customer insight, through customer interviews/feedback, other operational data on the subject and analyse data to gain deep insights into customer needs, expectations, and pain points at each stage of the journey.
- Pain Point Identification: Identify pain points and areas for improvement by examining customer interactions, feedback, and data analytics. Pinpoint areas where the customer experience can be enhanced to increase customer satisfaction and loyalty.
- Customer Experience Optimization: Collaborate with cross-functional teams to develop and implement strategies for improving the customer experience, including process redesign, system enhancements, and technology implementation.
- Touchpoint Evaluation: Assess the effectiveness and efficiency of various customer touchpoints, such as chat, websites, mobile apps, call centers, and retail stores. Propose and implement changes to streamline customer interactions and maximize customer satisfaction.
- Customer Journey Redesign: Develop innovative solutions and strategies to redesign customer journeys, eliminating pain points and enhancing the overall customer experience. Collaborate with stakeholders to implement these changes effectively. Be innovative and consider new solutions and ideas. Drive implementation of actions to close gaps.
- Performance Measurement: Establish key performance indicators (KPIs) to measure the success of customer journey initiatives. Monitor and report on the effectiveness of implemented changes, making data-driven recommendations for further improvements.
- Stakeholder Collaboration: Work closely with cross-functional teams, including contact centre, sales, customer service, and product development, to align customer journey initiatives with business goals and objectives.
- Improvement in the Voice of customer and other customer feedback measure
- Improvement in Journey specific KPI's set at the beginning of improvement exercise.
- Implementation of solutions identified during redesign exercise.
- Continuously attempt to improve targeted Customer Experience programs to reach predefined objectives and within budget requirements.
- Coordinate inter-departmental work-flow of the Customer Experience Program as required.
- Review and provide feedback on the documented process of customer experience program.
- Actively participate in discussions/idea generation on the new concept development for Customer journey enhancement.
- Work closely with the relevant team's s to implement active measurements for customer satisfaction and feedback on needs and desired improvements.
- Monitor competitor activities and impact on Customer Experience.
- Write reports on Customer Experience activities and program as required.
-
IT Subject Matter Expert
منذ 6 أيام
Bravura Information Technology Systems, Inc. BITS Kuwait City, الكويتSupports SharePoint Site Configuration and Administration; Business Process Analysis, Mapping and Re-Engineering; Knowledge Management (KM); and KM Training task areas. · Performs site collection and site configuration and administration activities to ensure the health of the sup ...
-
Learning Experience Designer
منذ ساعة
Sand Technologies Kuwait City, الكويتCreatively ideate, design, develop, maintain and manage powerful learning experiences for our staff to foster a culture of employee engagement and enhance job satisfaction. · Conduct design sessions with various internal stakeholders to map out key learning outcomes and desired c ...
-
Cardiovascular Sales Specialist
منذ ساعة
Al-Sayafe Medical & Pharma. Co Kuwait City, الكويتResponsibilities:Purchase right quality at the right cost. Ensure timely delivery.Major Accountabilities :- Responsible for all procurement for the company Experience in Procurement in Construction/Real Estate Industry Responsible for site identification, catchment analysis, mark ...
-
Fire Alarm Technchian
منذ 5 أيام
Aman Alkuwait For Fire Fighting Systems Kuwait City, الكويتRole & Responsibilities:We are looking for a Full Stack Engineer who is passionate about Python & React and building high quality products. We believe in ownership and are looking for people driven to continuously ship new, impactful features and capabilities for our users. · Key ...
-
Web Designer
منذ يوم
Air Apps Kuwait City, الكويتExecute all visual design stages from concept to final hand-off to engineering · Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks · Create wireframes, storyboards, user flows, process flows and site maps to communicat ...
-
Civil Engineer
منذ 5 أيام
Indianinkuwait Kuwait City, الكويتCompletes construction projects by preparing engineering design and documents and confirming specifications. · Designs construction projects by studying project concept, architectural drawings, and models. · Prepares engineering design by collecting and studying reports, maps, dr ...
-
Customer Service Evaluator
منذ أسبوع
Red Castle Kuwait City, الكويتThe successful candidate for this position will be a 1099 contractor with Music Ministry International and be responsible for the following: · Scope of Responsible for RE administrative functions at RAF Croughton, working closely with the Chaplain to ensure budgets, program sched ...
-
Civil Engineer
منذ 5 أيام
Indianinkuwait Kuwait City, الكويتAnalyze photographs, drawings and maps to inform the direction of projects as well as the overall budget constraints · Ensure project feasibility through continual evaluation of structural integrity and design practicality · Create designs that utilize a variety of materials · Pe ...
-
BizTalk integrations Specialist
منذ 6 أيام
Tenth Revolution Group Kuwait City, الكويتDesign and implement data integration artifacts: The Azure Data Integration Engineer is responsible for designing the data integrations components for an organization, including data transportation, orchestration solutions, and data transformation. They must be familiar with Azur ...
-
Civil Engineer
منذ أسبوع
Ala Abdulhadi & Khalifa Hawas Consulting Engineering Co. Kuwait City, الكويتDesign and oversee construction projects in accordance with industry standards and regulations. · Collaborate with architects, contractors, and other professionals to ensure project success. · Conduct site visits and inspections to monitor progress and compliance. · Prepare and p ...
-
Senior Product Designer
منذ أسبوع
Talent Pal Kuwait City, الكويتDesign simple datadriven and usercentric experiences that address real customer needs. Proactively seek opportunities to solve problems in unique and innovative ways. Collaborate with engineers and stakeholders to ensure business goals translate into effective outcomes and deligh ...
-
Product Designer Monetization
منذ 5 أيام
Consensys Kuwait City, الكويتPartner with User Researchers and Product Managers to deep dive into user workflows and use cases to better understand how we can solve their problems · Produce user journey maps, user flows, UI designs, and high-fidelity clickable prototypes to define solutions that have a high ...
-
Data Modeler
منذ يوم
AI Staffing Ninja Kuwait City, الكويتData Modeling: Design and develop conceptual, logical, and physical data models based on business requirements, industry best practices, and data governance standards. · Requirement Analysis: Collaborate with business analysts and stakeholders to understand data requirements, dat ...
-
Photographer
منذ أسبوع
Red Castle Kuwait City, الكويتThe successful candidate for this position will be a 1099 contractor with Music Ministry International and be responsible for the following: · Description of The coordinator shall coordinate with and support the Catholic Chaplain in the implementation of a comprehensive Catholic ...
-
Educational materials designer
منذ 6 أيام
Arab Open University Kuwait City, الكويت· He has experience with educational design models and their stages. · Creating multimedia scenes suitable for the content of the electronic program. · Create illustrations and diagrams for electronic bags. · The ability to choose appropriate images for the scenes that have been ...
-
SharePoint Operations
منذ 5 أيام
GovCIO Kuwait City, الكويتAssociate level experience in: design, maintenance, and operation of medium to large SharePoint Farm; understanding SharePoint infrastructure and administering other supported technology; creating custom work flows; business process analysis and understanding of user and function ...
-
Land Surveyor Field Survey Data Analyst I
منذ 5 أيام
PrecisionHire Solutions Kuwait City, الكويتRecord the results of surveys, including the shape, location, elevation, and dimensions of land features. · Conduct standard calculations to identify areas, elevation and volumes of field survey notes. · Work collaboratively with Construction team to conduct field verification of ...
-
Executive Consulting Partner
منذ 5 أيام
The MCG Group Kuwait City, الكويتLead comprehensive assessments, provide transformative strategies and design multi-year maps · Provide counsel to clients, offering insights into trends, emerging technology and best practice. · Achieve individual sales targets of $8.0M/year · Shape strategy, identify key clients ...
-
UX Designer
منذ أسبوع
Air Apps Kuwait City, الكويتEnsure the creation and implementation of customized experiences for the digital user · Produce high-quality solutions through flow diagrams, graphic designs, storyboards and site maps · Provide guidance on the implementation of UX research techniques and testing activities to as ...
-
Senior Software Architect Trilogy
منذ 5 أيام
Crossover for Work Kuwait City, الكويتImportant Technical Decisions (ITDs). Decide how to use and integrate technology, analyze the potential impact of your decision, and then make a case defending your decision. · Requirement-Release Mapping. Extract all technical decisions, functional and non-functional, fro · Ensu ...
Manager Customer Journey Mapping Re-design - Kuwait City, الكويت - Ooredoo Corporate kuwait
وصف
مستخدمون من المهنة Manager Customer Journey Mapping Re-design في Kuwait City
-
THAPANJITH THANKAPPAN
HSE Manager with 17 years Experience
-
Shahid Zafar Mateen
Project management, Cost control,
-
Mohamed Ibrahim
Telecom Implementation Manager