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    Patient Relations Agent - Salmiya, الكويت - مستشفى السيف

    مستشفى السيف
    مستشفى السيف Salmiya, الكويت

    منذ أسبوع

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    وصف
    • Serving as a focal point between the hospital departments and the clients.
    • Maintaining a positive, empathetic, and professional attitude toward the clients at all times.
    • Ensuring clients are properly greeted and welcomed at the reception desk.
    • Providing accurate information as requested by clients at the desk or over the phone.
    • Directing clients according to their respective queries/departments.
    • Helping clients in rescheduling/modifications of appointments.
    • Managing patient complaints in recording, and sending it to the concerned to resolve.
    • Listen to customers' concerns, issues and questions.
    • Resolve customers' concerns and answer customers' questions to the best possible way.
    • Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
    • Responsible for managing patient reward system.
    • Responsible for maintaining a clean and safe work environment.
    • Maintain a working knowledge of department policies and procedures.
    • Secure everything at Information and Services desk at the end of each shift.
    • Performing administrative and clerical duties, such as filing paperwork, when necessary.
    • Others as assigned by the department manager.

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