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    Receptionist - Sabah Al Salem, الكويت - Alshamel Medical Company

    Alshamel Medical Company
    Alshamel Medical Company Sabah Al Salem, الكويت

    منذ أسبوع

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    وصف

    We are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team You will be directly responsible providing functional customer support through various mediums such as phone, email, and online This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an organization with both part time and full time positions Please choose the full time or part time options in the ;

    EMPTrust HR is a leading provider of Human Capital Software on SaaS platform and provides solutions for talent management, onboarding and related solutions and provides a flexible work environment with opportunities to grow your ; We support Fortune 500 companies, Small and Large Enterprises, State and local agencies and provide a dynamic, fun work

    Here's what you'll be doing:

    • Provide timely, professional, and accurate responses to customers who submit inquiries via phone, email, or chat
    • Support customers and end clients on answering questions, track issues or problem reports into our IT help-desk tool and coordinate with technical and sales support teams
    • Enter all correspondence and necessary information for problem resolution into our help-desk
    • Manage and set customer expectations on timely resolutions of open
    • Serve as a customer advocate and interact with internal teams to solve customer issues
    • Support setup of new client accounts and users accounts
    • Collaborate and follow-up with the product team on cases that require escalation
    • Inform customers of critical issues and system updates

    Here's what you'll need:

    An Associates or Bachelor's degree ;Exceptional candidates with strong educational credentials, web / computer knowledge and good communications skills will be considered in lieu of A background in Human Resources or study in HR will be considered an

    • Around 1 year of experience serving in an external client-facing role supporting clients via phone or years of experience using, supporting, or troubleshooting web-based applications is ;
    • 1-2 years of experience working in a corporate environment supporting a product or software as a service (SaaS) solution
    • Experience with being managed to traditional customer support KPI's such as response time, resolution time, and customer
    • Excellent written and verbal communication skills
    • Detail-oriented and organized with the ability to prioritize tasks in a deadline sensitive environment
    • Strong technical, analytical and troubleshooting skills
    • Must have a technical inclination and a basic understanding of computers, internet browsers such as Chrome, Firefox or MS Edge and using software on a daily
    • Interest in cloud technology, SaaS and Human Resources
    • A passion for delivering exceptional service
    • Ability to thrive in a team environment
    • Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up

    Proficiency in MS Excel, Word, Email Outlook is required

    Training: Training will be provided on company's SaaS software and related help desk tools and components for selected

    Candidates who are selected will be required to complete a background check and drug screening and must be qualified work in the United States without a visa EMPTrust HR uses E-Verify for workforce eligibility checks with the Department of Homeland security

    Job Type: Full-time

    Education: Bachelor's (Preferred)

    Work Location: Gaithersburg, MD

    We provide flexible working arrangements and work hours for employees who have to deal with unexpected family ;


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