Bala Kumar

IT Technical Support
Key Responsibilities:
Providing support to end users on a variety of issues. Identifying, researching, and resolving the
technical problems.
Responding to telephone calls, email and personnel requests for technical support.
 Troubleshooting problems across both Windows and Mac operating system and applications.
Documenting, tracking and monitoring the problem to ensure a timely resolution.
Relying on instructions and pre-established guidelines to perform the functions of the job.
Providing technical assistance and support for incoming queries and issues related to computer
systems, software, and hardware.
Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and
other systems.

IT Technical Support
Key Responsibilities:
Providing support to end users on a variety of issues. Identifying, researching, and resolving the
technical problems.
Responding to telephone calls, email and personnel requests for technical support.
 Troubleshooting problems across both Windows and Mac operating system and applications.
Documenting, tracking and monitoring the problem to ensure a timely resolution.
Relying on instructions and pre-established guidelines to perform the functions of the job.
Providing technical assistance and support for incoming queries and issues related to computer
systems, software, and hardware.
Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and
other systems. 

Dhanalakshmi Srinivasan college of 
Engineering & Technology
B TECH (Information Technology)
2007 — 2011
DRBCCC high school
Higher secondary
2005 — 2007
DRBCCC high school
SSLC
2004 — 2005