Irshad Ahamed

I am working as IT (Technical Support) in Al-Barakat Golden General Trading & Contracting Company in Fahaheel, Kuwait with 6 years of experience. I have transferrable residency visa article 18 and also have valid Kuwait Driving License.

• Install, configure and upgrade Windows operating system, Office packages and other software on desktops as requested by end user.
  • As a skilled IT professional, I have expertise in utilizing Sysprep to create customized images for Windows operating systems. This involves configuring and preparing the system with the necessary software, drivers, and settings, and then capturing the image for deployment on multiple machines.
  • Upgrade PC memory, hardware when requested by user.
  • Installation and Deployment of Security Patches via Kaspersky Endpoint Security.
  • Cloning PC images while upgrade of Hard disk drives using third party applications.
  • Deploying new patch/release via release management process.
  • Software Deployment and Windows Update using SCCM.
  • Checkup every month for Windows, Microsoft Office and adobe updates at user workstations in assigned locations.
  • Analyze hardware problems
  • I possess a comprehensive understanding of Windows operating systems and am proficient in troubleshooting a wide range of issues that may arise. I am able to identify and resolve software, hardware, and network-related problems through the use of diagnostic tools, event logs, and system analysis.
  • Additionally, I have experience with remote support and can provide effective solutions for users across multiple locations. My expertise in Windows troubleshooting allows me to quickly and efficiently diagnose and resolve issues, minimizing downtime and ensuring the smooth operation of systems and applications.
  • I have extensive experience in terminating and testing UTP (unshielded twisted pair) cables. I am proficient in the use of industry-standard tools and techniques for stripping, crimping, and punching down cables to ensure reliable and secure connections.
  • Provide Desktop support to company internal clients as well as external once via remote desktop connection.
  • As an experienced IT professional, I possess strong skills in providing support and training to clients using Teams and Skype for Business. My expertise in providing support for Teams and Skype for Business allows me to deliver high-quality service to clients, improving communication and collaboration within the organizations.
  • Update asset records of concerned resource profiles on internal document management.
  • Prepare assets track report containing updated locations of IT equipment and software installed in workstations, at concerned locations.
  • Handling network related issues like connectivity, slow in performance and dead servers.
  • I have extensive experience in network troubleshooting, and possess a deep understanding of network infrastructure and protocols. Additionally, I have experience with LAN, WAN, and VPN technologies, as well as with wireless networks and network security.
  • Configuration of Kyocera Taskalfa, Canon, Hp, Toshiba, Brother, Rico, Zebra and POS Printers.
  • Spectra link, Nortel & Cisco Wireless IP Phones configurations.
  • Perform periodic maintenance of all the hardware in assigned locations.
  • Extract performance of real time systems in order to forecast the any future issues.
  • Configure Switches, Routers, Firewalls, DVRs and Other IT Equipment’s as requested by IT Department.
  • Provide trainings and support to end users irrespective of their location by remote and online services.
  • Provides support to company handling escalated tickets, day-to-day activities, debugging & resolving the failures and finding the root causes.
  • Monitoring the infrastructure activities and start and stop the application on schedule basis.
  • Handling the user entitlements adding users and granting to appropriate roles in active directory.
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  • Educate user when needed about the application and its fields build on oracle database.
  • Writing the batch script to take the back up of data on scheduled basis.
  • Preparing daily jobs failure reports and discussing within the team on a daily and weekly basis to reduce the noise permanently.
  • Assigning User Permissions via Sophos Threat Management System to control activities over Internet.
  • Office 365 Hybrid configuration between Exchange Server 2010 on premises and Office 365 on Cloud. Successfully configured and moved more than 500 users.
  • Conduct training to educate end user on the usage of Office 365 applications and performs required configurations for all the cloud applications.
  • NAS and VPN configuration in order to provide secure file services for the remote users.
  • Configuration of antivirus, filters, internet security and assigning user permissions for users in Fortinet Firewall.
  • Configuration of PBX and Xontel IP Phones to the staff members.

I have done my masters in Computer Application