Ahmed Hafez

Human Resources Managment

Operations & Administration Manager

Bouvardia International Company

• Managed the day-to-day operations of the Medical Center, including Human Resources,  ‎Financial, Purchasing, Marketing, Quality Control, and Patient Care.‎
• Enhanced quality improvement process at assigned clinic.‎
• Made decisions on medical issues in consultation with CEO.‎
• Improved KPIs and staff development.‎
• Recruited, managed, and trained doctors.‎
• Monitored and managed performance of medical providers. (Punctuality, productivity, ‎and disruptive behavior).‎
• Creating a more positive and productive work environment that reduces employee ‎turnover and absenteeism.‎
• Held weekly staff meetings and training for call center employees and front desk.‎
• Attended inter-departmental meetings to get feedback, suggestions, and decisions.‎
• Developing and implementing a new training and development program that helps ‎employees improve their skills and knowledge.‎
• Designing and implementing a compensation and benefits program that attracts and ‎retains top talent.‎
• Ensured medical center compliance with government rules, regulations, and ethical concerns.
• Up-to-date on employment laws and regulations.
• Led non-clinical activities that affected healthcare quality, cost, and outcomes.‎
• Participated in budget, cash flow, and resource allocation.‎
• Monitored patient flow and physician net profit.‎
• Improved revenue by monitoring doctors, departments, and medical center.‎
• Analyzed financial statements, ratios, and operation plans.‎
• Improved financial performance.‎
• Managed profit and loss, forecast, and demands.‎
• Audited outpatient invoices and ensured file matching.‎
• Approved/disapproved medical equipment purchases with feasibility studies.‎
• Provided medical departments with facilities, equipment, furnishings, and staffing.‎
• Conducted marketing efforts through personal and business contacts.‎
• Handled patient dissatisfaction, ensured patient rights, and promoted satisfaction.‎
• Promoted positive image of medical center and rapport with healthcare officials.‎

• Started at Kuwait Specialized Clinic Responsible as a Human Resource Manager for the Human Resource Department day-to-day operations.
• Conducting, implement hiring procedures, attendance control, employees, and governmental relations. Interview job applicants, review application/resume, evaluate applicant skills and make recommendations regarding applicant's qualifications.
• Creating and maintain liaison with external recruitment agencies.
• Oversee all administrative tasks and ensure timely renewal of all company trade license-related legal documents.
• Assign the government procedures tasks and delegations to company representatives.
• Manage of disciplinary and grievance issues.
• Provide counseling on policies and procedures.
• Prepare HR various documents (letters, circulations, job offers, terminations, resignations, etc.).
• Ensuring compliance with all applicable labor laws and regulations.

Achievements:

• GlobMed Medical Network, Added the Medical Center 2022.
• MARIA TASH a Global Fine Jewelry & Luxury Piercing, The Sponsor and coordinator of an Exclusive Medical partnership for the only branch in Kuwait 2022.
• Clinic Revenue: Increased more than 16% 2017 Vs 2016 then 29% at 2018.
• Clinic Cost: Reduced 12%+ (from 34% to 22% of Total Revenue) ‎‎2017 Vs 2016.
• Pharmacy Profit share: ‏Increased to more than 179% (35% of the retail price) from 19% to ‎‎54% by ‎‎increasing profit share in every item and replace it with another ‎more Profitability ‎‎without effecting the quality, in coordinate with the clinic Doctors.‎
• Pharmacy ‎Stock: Reduced to less than 58% 2017 Vs 2016.
• ‎Bouvardia Medical Center, Assisted in Pre-Opening & Opening.
• Promoted to Operations ‎Manager

• The American University in Cairo, 2007
• License of Law, 2003