Abed Souk

Branch manager with 5 years of experience in branch management, customer relationship management.
Extensive and proven experience in managing and developing a team of 15+ employees. Applying for a
position as junior level branch manager to manage a team of 30+ employees and restaurant management.

Restaurant Floor Manager (pre-opening) Mythos Restaurant Salmiya, Kuwait October 2022 – Present
 Worked with chefs, brand & operation manger and other personnel to get involved in
planning menus that are flavorful and popular.
 Estimated food and beverage costs. Supervised portion control and quantities of preparation to
minimize waste.
 Performed frequent checks to ensure consistent high quality of preparation and service.
 Worked with other management personnel to associate plan marketing, advertising, and
any special restaurant functions.
 Took and resolved complaints and suggestions from customers.
 Directed hiring, training, and scheduling of food service personnel.
 Investigated and resolved complaints concerning food quality and service.
 Enforced sanitary practices for food handling, general cleanliness, and maintenance
of dining areas that Complies with all health and safety regulations.
 Organized daily 15 minutes training sessions according to restaurant standards & procedures.
 Attended weekly Meeting reporting constrictive comments or suggestions for the
improvement of operation and communicated decisions to all subordinates.
 Appraised all staff in presence of Operations Manager according to policies.
 Produced an accurate monthly outlet inventory.
 Filled in daily outlet’s logbook reporting.
 Monitored breakage & losses to keep them to minimum.
 Coordinated with warehouse for all requisitions.
 Aware of any activities/ events operating within the restaurant in order to promote
and maximize sales.
Travel Agent SOUK FOR TRAVEL AND TOURISM ( Family Business) Tripoli, Lebanon February 2021 –
September 2022
 Planed details for travel including transportation, accommodation, and airlines.
 Handled customers traveling needs.
 Guided clients on the appropriate styles of transportation, travel dates, costs, and accommodations.
 Booked transportation and hotel reservations on behalf of clients.
 Resolve travel issues, complaints, and refunds.
 Met sales targets and profit goals.
 Maintain client information and financial records.
Coffee Shop Manager MAISON SAMIRA MAATOUK Café Beirut, Lebanon June 2019 - January 2021
performed all executive managerial decisions.
Implemented decision taken and monitor the improvement.
Worked on opening new accounts and business expansion.
Assured that the budget process implemented and that regular planning and controlling conductedsystematically.
Administered regular meetings with top management to discuss new ideas and how to develop thebusiness.
Supervised daily operation workflow of all departments.
Created a high, team-oriented morale.
Participated and coordinated all human recourses matters.
Insured the implementation of and adherence to all policies and procedures.
Monitored inventory and ordering procedures.
Coffee Shop Manager Pre-opening DAWAAQ Café AL Ain, UAE April 2017 - September 2018
Facilitated the pre-opening management of the cafe-acted as the sole worker to initiate smooth flowof the opening.
Overseen the daily operations of the Cafe.
Achieved cafe operational objectives by contributing information and recommendations to strategicplans and reviews.
Accomplished cafe human resources objectives by helping in the recruitment.
participated in the training and enforcing policies and procedures
Met cafe financial objectives by reaching the monthly sales targets
Controlled costs by minimizing waste and ensuring quality of product preparation.
Guaranteed proper inventory and stocks used as efficient as possible.
Maintained a healthy working environment by implementing sanitation standards and procedures.
Played the role as the company PRO to liaise with the labor department, immigration and healthdepartment for employees.
Ensured cafe complies with all food safety and hygiene legislations.
Assistant Restaurant Manager KEIF restaurant Dubai, UAE October 2016 - March 2017
Facilitated the daily operations of the shop.
Responsible for maintenance/technical and other operations issues.
Communicated with suppliers on policies and account applications
Controlled workflow of employees, both in the floor and in the back office
Communicated directly to owners regarding issues in the shop on HR, management and accounts.
Took care of problems in the shop in operations front and back office.
Quality control for the Kitchen in accordance with DM guidelines.

Business Management (Hospitality) Art, Sciences & Technology University Tripoli, Lebanon(2012 - 2014)
Hospitality Management Institute Technique Zgharta, Zgharta, Lebanon (2009 - 2012)
Accounting ACTEL High School Tripoli, Lebanon (2006 - 2009)