Abdul Qayyum Khan

I have been working with most reputable companies like Ernst & Young, Wipro Ltd. and TaskUs from last 8 years, where I have got mentored to perform and achieve exceptional outcomes.  Contributed towards streamlining the processes and enhancing the operational efficiency. I am hardworking and passionate about learning new things.

• Oversaw desktop support, IT services desk, and VIP support for optimal service.
• Coordinated with various IT teams to resolve issues within SLAs.
• Managed vendors and ensured performance standards were met.
• Efficiently handled multiple projects with established methodologies.
• Implemented systems for timely issue resolution and improved service delivery.
• Took charge of service delivery performance and customer satisfaction.
• Led personnel management and fostered team relationships.
• Managed a team of 18 financial associates for process and administrative tasks.
• Analyzed performance data and presented metrics to management.
• Conducted reviews, provided feedback, and mentored associates.
• Collaborated with other teams for payment allocations and engagement charges.
• Reviewed client invoices and generated reports on financial data.
• Led audits on invoice samples and provided suggestions for improvement.
• Reviewed engagement standard reports for timely billing and collections.
• Ensured policy compliance and prepared non-compliance reports.
• Prepared ad-hoc reports for Zone managers in the US.
• Served as a process and Microsoft Excel trainer for new hires.

Master of Arts (English Literature)

Bachelor of Business Management (Finance)