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Kuwait City

    Customer Experience Data Analyst - Kuwait City, الكويت - Talent Pal

    Talent Pal
    Talent Pal Kuwait City, الكويت

    منذ 4 أيام

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    وصف

    Customer Experience Data Analyst

    The Customer Experience Data Analyst supports Customer Experience strategy & planning with actionable data and insights to improve commercial performance.

    • Collect analyze and interpret large sets of data related to inflight catering services Sales and advertisement performance.
    • Tracking reporting and analyzing commercial KPIs including sales performance and trends ancillary sales online sales funnel etc.
    • Tracking reporting and analyzing Customer Experience KPIs including inflight sales Cost and advertisement.
    • Reporting Cabin crew individual Sales performance based on Inflight sales target for Flight Operations Finance Customer experience and Duty Free.
    • Measurement of ROIs from new project
    • Identify trends and insights that will help optimize our inflight catering offerings and advertising strategies.
    • Develop and maintain data models reports and dashboards to monitor key performance indicators and trends.
    • Collaborate with crossfunctional teams including Catering Cabin Services and Duty Free to develop datadriven recommendations for improving service quality and maximizing revenue.
    • Conduct A/B testing and analyze the effectiveness of different catering options and advertising approaches.
    • Stay uptodate with industry trends best practices and emerging technologies in data analysis and the aviation sector.
    • Using databases and queries (Microsoft SQL) Excel Google Analytics and other statistical analysis tools to analyze internal and external customer data.
    • Managing Customer Satisfaction Survey and other surveys and create monthly reports.
    • Providing adhoc analytics requests.
    • Analyse industry research reports covering quantitative and qualitative analysis when required.
    • Maintain key market statistics database for use in reports & presentations.

    Requirements and Qualifications:

    • Bachelors degree in Data Science Statistics Mathematics Economics or a related field. Masters degree preferred.
    • At least 3 years of experience in a data analysis role preferably within the aviation hospitality or advertising industries.
    • Strong analytical and problemsolving skills with proficiency in data analysis tools (e.g. R Python SQL Tableau etc.).
    • Excellent communication and presentation skills with the ability to convey complex data insights in a clear and actionable manner.
    • Ability to work effectively in a team and manage multiple projects with varying priorities and deadlines.
    • Knowledge of airline catering operations and advertisement strategies is an advantage.

    This job has been sourced from an external job board.
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