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Al Farwānīyah

    Delivery and Assembly Manager - Al Farwaniyah, الكويت - IKEA

    IKEA
    IKEA Al Farwaniyah, الكويت

    منذ أسبوع

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    وصف

    Job description

    Lead and support the full D&A team in securing high quality customer service. This will contribute to consumers' perception of the IKEA Brand and the IKEA retailer as a high-quality and affordable home furnishing specialist.

    • To lead the Delivery & Assembly department and work with the Logistics to ensure customer expectations are met and goods assembled & delivered as per agreed timeline.
    • Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards and help safeguard the IKEA culture.
    • To analyse and act on the results of the IKEA Customer Satisfaction Survey, IKEA Brand Capital report and commercial reviews.
    • To ensure all relevant country strategies and priorities are aligned in the store business and action plan.
    • Identify, recruit and develop the many talents in the Delivery & Assembly department, to grow co-workers within the department.
    • To monitor the productivity of the Delivery & Assembly department in order to take relevant actions to achieve the goals for growth, budget and performance in the store business plan and logistics action plan.
    • To ensure the building of business competence by supporting managers, group leaders and team leaders in setting and working on relevant goals and agreed development plans.
    • To live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store, specifically in the Delivery & Assembly department.
    • To ensure that the department works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment.
    • Understand department action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
    • Any security breaches must be notified concerned authority and manager.
    • Be aware of all security related emergency response and follow the policy and procedures.
    • I adhere to IKEA supply chain and security policy, and report to concern manager in case of any identified security breaches.

    Qualification

    • Retail and home furnishing experience.
    • Experience in managing big teams.
    • Ability to explain ideas and solutions verbally. Good attention to detail.
    • Ability to work and meet agreed deadlines.
    • Experience in last mile operations.
    • Ability to lead business through people by demonstrating strong leadership capabilities.
    • Ability to make things happen by championing flexibility, speed and simplicity.
    • A considered decision-maker.
    • Your leadership is based on performing and delivering while learning and developing.

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