- To lead the Delivery & Assembly department and work with the Logistics to ensure customer expectations are met and goods assembled & delivered as per agreed timeline.
- Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards and help safeguard the IKEA culture.
- To analyse and act on the results of the IKEA Customer Satisfaction Survey, IKEA Brand Capital report and commercial reviews.
- To ensure all relevant country strategies and priorities are aligned in the store business and action plan.
- Identify, recruit and develop the many talents in the Delivery & Assembly department, to grow co-workers within the department.
- To monitor the productivity of the Delivery & Assembly department in order to take relevant actions to achieve the goals for growth, budget and performance in the store business plan and logistics action plan.
- To ensure the building of business competence by supporting managers, group leaders and team leaders in setting and working on relevant goals and agreed development plans.
- To live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store, specifically in the Delivery & Assembly department.
- To ensure that the department works in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety and security and the environment.
- Understand department action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
- Any security breaches must be notified concerned authority and manager.
- Be aware of all security related emergency response and follow the policy and procedures.
- I adhere to IKEA supply chain and security policy, and report to concern manager in case of any identified security breaches.
- Retail and home furnishing experience.
- Experience in managing big teams.
- Ability to explain ideas and solutions verbally. Good attention to detail.
- Ability to work and meet agreed deadlines.
- Experience in last mile operations.
- Ability to lead business through people by demonstrating strong leadership capabilities.
- Ability to make things happen by championing flexibility, speed and simplicity.
- A considered decision-maker.
- Your leadership is based on performing and delivering while learning and developing.
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Delivery and Assembly Manager - Al Farwaniyah, الكويت - IKEA
وصف
Job description
Lead and support the full D&A team in securing high quality customer service. This will contribute to consumers' perception of the IKEA Brand and the IKEA retailer as a high-quality and affordable home furnishing specialist.
Qualification