Ravi Ganjikunta

During my present employment at ABK bank, I specialized in resolve a wide variety of technical issues. Over the course of my thirteen years’ employment, I received high ratings from clients, and I helped increase customer satisfaction from 82% to 96%. I was praised for being highly versatile, and I was one of a select group of techs who were available to assist customers in online chats, in person and over the telephone. I enjoy building a relationship with each client and ensuring that they receive the good customer support. 

Personable and knowledgeable IT support technician with over 14 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support.

having MBA in Systems