Mubarak Khalif

Fresh graduate that has five years of working experience which led him to acquiring a lot of workplace skills, has many talents and decent English skills. motivated by achieving more and improving himself

With a bachelor's degree in accounting and business administration from Arab Open University - Kuwait Branch, I am a customer experience specialist at Raha, a leading online platform for booking hotels and flights. I have a CSS certification from Ooredoo Kuwait, where I worked as a call center and data entry representative for four years. As a customer experience specialist, I provide excellent service and support to Raha's customers, resolving their inquiries and issues in a timely and professional manner. I also collaborate with the product and marketing teams to collect and analyze customer feedback and data, and suggest improvements and solutions to enhance customer satisfaction and loyalty. I have successfully handled multiple complex and challenging cases, such as booking cancellations, refunds, complaints, and technical errors, and achieved high customer satisfaction ratings and retention rates. I am motivated by achieving more and improving myself, and I am always eager to learn new skills and technologies. I am currently pursuing a certification in artificial intelligence, which I believe will help me optimize and innovate Raha's customer experience and business processes. I am also proficient in English and Arabic, and have strong clerical and active learning skills. I am passionate about delivering value and quality to Raha's customers and stakeholders, and I am looking forward to advancing my career and skills in the customer experience field.

bachelor's degree in accounting and business administration from Arab Open University - Kuwait Branch,