Mostafa Elzeny

Accomplished F&B Assistant Operations Manager with a proven track record of driving operational excellence, managing budgets, developing menus, and leading teams. Proficient in strategizing and implementing effective sales and marketing tactics that boost revenue and market share. Demonstrated expertise in cost control, budgeting, and financial management.

Assistant Operations Manager | Shrimpy Brand, Al-Thiqa Food Group Company, Kuwait | Jan 2022 - Present

Developed policies and SOPs that improved quality, customer service, and logistics management.

Controlled operational expenses and managed financials, including budgeting and accounting.

Boosted employee morale and communication through effective recognition and reward practices.

Led the development and launch of a new menu, resulting in a 15% increase in average ticket price.

Area Manager | Shrimpy Brand, Al-Thiqa Food Group Company, Kuwait | Jan 2019 - Dec 2021

Ensured quality, service, and profitability across multiple locations.

Improved sales through strategic initiatives, including new menu items and optimized staffing.

Maintained compliance with company policies, regulations, and local F&B operation laws.

Restaurant and Production Unit Manager | Shrimpy Brand, Al-Thiqa Food Group Company, Kuwait | Jan 2015 - Dec 2018

Oversaw daily operations, enhancing customer satisfaction, quality control, and profitability.

Fostered high-performing teams through staff development and brand representation.

Multi-Unit Manager | AQAR International Trading Company | Jan 2013 - Dec 2014

Managed operations of multiple restaurant locations and developed business strategies.

Coached store managers and enhanced team performance.

Led successful opening and profitability of three new restaurant locations within six months.

PROJECT EXPERIENCE

1. Commissary Plant Establishment | Shrimpy Brand, Al-Thiqa Food Group Company, Kuwait | Jan 2015 - Jun 2015
2. Established a centralized commissary plant to streamline operations and improve efficiency.
3. Microsoft Dynamics 365 Implementation | Shrimpy Brand, Al-Thiqa Food Group Company, Kuwait | Jan 2023 - Aug 2023
4. Assisted with the implementation of Microsoft Dynamics 365, facilitated system customization, and ensured smooth transition from legacy systems.

LEADERSHIP EXPERIENCE

1. Shrimpy Brand Branch Openings | Al-Thiqa Food Group Company
2. Opened two branches in Lebanon (2018), three branches in the UAE (2017-2018), and four branches in Kuwait (2022).

INTERESTS

Networking & Relationship Building | Project Management | Continuous Learning & Development

KEY SKILLS

Operations Management

Team Leadership & Development

Strategic Planning & Analysis

Sales & Marketing

Cost Control & Budgeting

Superior Customer Service

Food Safety & Sanitation

Microsoft Office & Industry-related Software

Bachelor's Degree, Faculty of Arts | Tanta University, Egypt | May 2009