Mostafa Elzeny

Strategic and results-driven F&B Operations Leader with 11+ years of experience managing multi-brand restaurant portfolios across Kuwait and the GCC. Proven track record of launching successful outlets, optimizing cost structures, and leading digital transformation initiatives. Adept at building high-performing teams, enhancing customer experience, and driving sustainable growth across QSR, café, and cloud kitchen models. Fluent in Arabic and English, with deep market insight and a passion for operational excellence.
Key Achievements

Launched 9 new branch locations, contributing to a 15% revenue increase through strategic expansion • 
Achieved a 12% reduction in operational costs via data-driven budgeting and cost-control measures • 
Boosted food safety compliance by 25% across all restaurant locations through focused operational changes •  
 Enhanced efficiency by cutting order processing time by 30% through digital transformation • 
Mentored 50+ team members, reducing turnover by 20% and fostering a culture of growth • 
Unified KPI frameworks across brands for consistent performance tracking and accountability

### Operations Manager  
Canteen | Alroushena | Bold Burger Restaurants  
May 2024 – Present | Kuwait City, Kuwait

- Directed operations across three distinct F&B brands, improving service quality and consistency  
- Achieved 12% cost reduction through targeted budgeting and operational synergies  
- Led monthly P&L reviews and financial forecasting to support strategic decision-making  
- Modernized POS systems and introduced automated inventory tools  
- Implemented structured guest feedback systems, improving NPS and customer retention  
- Collaborated with marketing teams on seasonal campaigns and product launches  
- Oversaw dine-in, delivery, and cloud kitchen operations, optimizing platform-specific workflows  

### Assistant Operations Manager  
Cinnabon & Seattle's Best Coffee  
Sep 2023 – May 2024 | Dajeej, Kuwait

- Increased profitability through advanced menu engineering aligned with customer preferences  
- Strengthened quality assurance protocols, improving customer feedback and brand compliance  
- Implemented process improvement programs powered by data analytics  
- Supported promotional planning and execution for seasonal offerings  
- Managed delivery aggregators and dine-in service teams to ensure consistent brand experience  

### Assistant Operations Manager  
Al-Thiqa Food Group – Shrimpy Brand  
Jan 2022 – Aug 2023 | Hawaly, Kuwait

- Reduced inventory discrepancies by 15% and total costs by 12% via supply chain improvements  
- Designed tailored staff training programs, boosting team productivity  
- Streamlined workflows using analytics, improving operational consistency  
- Conducted supplier negotiations, achieving favorable terms and long-term partnerships  

### Area Manager  
Al-Thiqa Food Group – Shrimpy Brand  
Jan 2019 – Dec 2021 | Hawaly, Kuwait

- Negotiated supplier contracts, driving a 10% increase in regional revenue  
- Improved brand visibility by 20% through regional marketing campaigns  
- Increased team accountability through performance tracking systems  
- Oversaw dine-in and delivery operations across multiple branches  

### Restaurant & Production Unit Manager  
Al-Thiqa Food Group – Shrimpy Brand 
Jan 2015 – Dec 2018 | Hawaly, Kuwait

- Reduced food waste by 20% via Just-in-Time inventory systems  
- Standardized food safety protocols across production units  
- Launched resource-saving initiatives supporting sustainability goals  
- Managed production budgets and coordinated with procurement for cost-effective sourcing  

### Multi-Unit Manager  
AQAR International Trading – Gloria Jean's Coffees  
Jan 2013 – Dec 2014 | Salmiya, Kuwait

- Managed operations across multiple locations, increasing customer retention by 25%  
- Designed a loyalty program that boosted repeat business  
- Modernized operational processes for scalability and efficiency  
- Led financial planning and budget control across units  

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## 🎓 Education

Bachelor's Degree 
Faculty of Arts, Tanta University  
May 2009 | Tanta, Egypt

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## 📜 Certificates

- Operations Management  
- Effective Leadership  
- Food Safety Management  
- Inventory Management  

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## 🧠 Skills

| Operational Leadership | Financial Management |
|------------------------|----------------------|
| Multi-Unit Restaurant Management | P&L Oversight & Budgeting |
| Digital Transformation in F&B | Strategic Procurement |
| Team Development & Training | Menu Engineering & Promotions |
| Customer Experience Optimization | Delivery & Dine-In Operations |
| KPI Frameworks & Analytics | Supply Chain Management |

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## 🔧 Projects

### Commissary Plant Establishment  
Al-Thiqa Food Group – Kuwait  
Jan 2015 – Dec 2018

- Planned and launched a centralized commissary plant to streamline production  
- Reduced costs by 20% through strategic resource allocation  
- Automated key workflows to enhance consistency and output  

### Shrimpy Brand Branch Openings  
Al-Thiqa Food Group – Kuwait  
Jan 2017 – Dec 2022

- Oversaw the opening of 9 new branches, ensuring operational scalability  
- Contributed to a 15% revenue increase through expansion strategy  
- Standardized protocols and training across all new locations

Bachelor's Degree, Faculty of Arts | Tanta University, Egypt | May 2009