Mohamed Elrefaey

Dynamic Quality Control and Assurance Supervisor with 15 years’ experience in Food Manufacturing and Catering seeks a new career path where I can put my experience to use for the benefit of the company and looking for ways to help others while demonstrating consistent professionalism. Utilize the skills of leadership, management, organization, lean manufacturing, data-based thinking, training, quality assurance, problem solving and decision making to influence the development of people and company.
 

Quality & Food Safety Supervisor
Kharafi Global Company, Kuwait       01/2021 – Present  

Promote and implement quality and food safety standards, policy and set objective throughout the 32 restaurants and Bredz factory. 
Assist manager in achieving goals and targets of reducing external audits finding, process defectives, product defects, customer complaints, rework, returns and recall rates and increase process consistency. 
Delivering continuous improvement by reducing defects, variation, wastes and solving problems. 
Arrange management review meeting to ensure achievement of objectives and setting future objectives. 
Maintain current and accurate records of all audits, corrective action plans, management review, trainings, and nonconformity reports. 
Responsible for tracking of KPI’s associated with quality and sanitation.
Developed monthly reports showing inspection and audit performance and improvement opportunities.  
Handled external audits (ISO 9001, ISO 22000, Trolly, US army, Caribou) 
Improve staff competency by training according to annual training plan.
Maintain HACCP program, pest control program and conduct crisis management and mock recalls.
Supervise the investigation of defected goods, returns and complaints to find root cause and take corrective action.  
Carry out HACCP study on new products and Review and update food safety documents.
Worked with purchasing staff to establish and update the “Approved Supplier List”. 
Worked with maintenance staff to establish and maintain the “Maintenance Program” and the “Approved Supplier List”.

Quality Assurance Supervisor 
ALMEER Technical Service Company, Kuwait       01/2017 – 01/2021  

Conducted daily inspections for all kitchen sections (Receiving, Store, Bakery, Pastry, butchery, cold and hot kitchen). 
Established, implemented, documented, and audited food safety management systems (HACCP and ISO 22000). 
Reported all quality observations to section heads and chefs to take a corrective action on areas where there were quality deviations.
Received customer complaints, investigate root causes, and find corrective actions.
Developed, maintained, and revised updates of all Quality and Food Safety documents (Policy, objectives, SOPs, Hazard Analysis, HACCP Plan, checklists, internal and external calibration, external lab analysis).
Handled food safety external audits (ISO 22000 & Customer) and prepared corrective action reports. 
Trained kitchen staff (Personal hygiene, GMP, HACCP).
Collaborated with Management on improving operating processes and reducing defects, wastes, and costs.
Developed and supervised the implementation of quality control programs ISO 9001 and ensure quality problems are identified and resolved.
Identified non-conforming products and initiated corrective actions to prevent future non-conformances.
Monitored performance by gathering relevant data and producing statistical reports (SPC).   

Senior Quality Controller 
Kuwait Danish Dairy Company (KDD), Kuwait      12/2012 – 12/2016                   
Performed Internal auditing for all company departments (Store, Dairy Recombining, UHT, Pasteurization, Ice cream, Tetra Pak, Juice, Tomato paste, Purchasing and Sales).
Participated in FSSC 22000 certification process (BVC), prerequisite program (PRP) and HACCP plan.
Conducted HACCP team meeting, plans and improvement.
Arranged for external audit with HACCP team (McDonald’s, Alshaya, Iranian MOH (SGS), American Army).
Controlled all production processes through testing raw materials, in process and finished products.
Ensured the accuracy of all testing performed in the laboratory by proficiency testing (LGC).
Released raw materials and finished products according to GCC standard and release procedure.
Performed more investigation and analysis for on hold material and take decision to release, rework or reject.
Deep investigated to Complaints and on hold material to find root cause and corrective action.
Improved customer value using 5S and Lean Manufacturing Principles.

Quality Controller  
United Beverages Company (Pepsi), Kuwait        05/2011 – 12/2012                 
Applied quality control measures for soft drinks (Pepsi), Aquafina and juice production lines.
Inspected product packaging, labeling, and palletizing and maintained logs for management to review. 
Monitored personal hygiene, cleaning, and sanitation (CIP & COP), pest control and waste management.    
Controlled Finished product through sampling plan, testing, and release procedure.
Identified, labeled, and controlled nonconforming product during manufacturing processes. 
Produced reports regarding nonconformance of products or processes, daily production quality, root cause analyses, and quality trends.
Verified competency of product testing by performing proficiency test from LGC.
Collaborated with production supervisors to identify problems and help implement innovative solutions to expedite the production process. 
Assisted in handling monthly PepsiCo Audit and yearly AIB Audit.
Ensured employees are following proper safety guidelines and materials are properly labeled in accordance with OSHA guidelines.

Quality Controller 
SIGMA Pharmaceutical Company, Egypt       08/2008 – 01/2011                   
Control production process by testing of incoming materials, in-process, and finished products according to international standards. 
Recorded the results and made Statistical Process Control (SPC) charts to find variation in production process. 
Maintained quality records and communicated quality control information to all relevant departments. 
Handled ISO 9001 & 17025 audit and took necessary corrective action to close audit finding.
Operated and maintained analytical instruments such as HPLC, GC.

Laboratory Technician  
Central Laboratory for Drinking and Wastewater, Egypt     09/2007 – 08/2008                   
Performed chemical and microbiological testing for drinking and wastewater.
Maintained, Calibrated, and troubleshot laboratory instruments. 
Recorded test results using LIMS software program. 
Operated and maintained analytical instruments such as ICP-OES, Hach spectrophotometer. 
Run instrument performance, accuracy and repeatability checks and communicated significant findings to the Laboratory Manager. 

BSc Biochemistry, Tanta University, Egypt (09/2002-06/2006)