km Mendoza

Professional in Customer Services, Hospitality, Aviation, Travel, Tourism and Transport related Operations of 12+ years.

• Passenger Services Supervisor
• National Aviation Services at Kuwait International Airport 
• December 2010 up to present

Primary responsibilities 
Supervising the overall operational and Administrative tasks in Passenger Terminal 5 at  Kuwait International Airport

Duties and Essential Job Functions

• Ensure to collect and process budgetary information for controlling expenses, scheduling expenditures, monitoring variances and implementing corrective actions.
• Identify areas of raising efficiency and effectiveness and recommend suggestions for improving performance, policies, and programs
• Ensure compliance with service level agreement (SLA) for all operational areas for catering to operational variations.
• Responsible for assigning and scheduling duties for all team members and monitor staff attendance, break-time and shift schedules