ashraf hassanein

• Installing and configuring computer hardware operating systems and applications 
• Monitoring and maintaining computer systems and networks 
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues 
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults 
• Replacing parts as required 
• Providing support, including procedural documentation and relevant reports 
• Supporting the roll-out of new applications 
• Responding within agreed time limits to call-outs 
• Working continuously on a task until completion (or referral to third parties, if appropriate) 
• Testing and evaluating new technology 

• Trainer Computer Science, ministry of youth 1-11-2001 to 1-3-2007 § Computer specialist at sohage governorate at Upper Egypt 2001 to 2008.
• Technical Support and Network Administrator in Company of Badr   Al-Mulla from 1-4-2008 to 1-4-2012. (Ministry of Education project )
• Technical Support and Network Administrator in Company of Badr   Al-Mulla from 1-12-2013 to 1-8-2014. (Ministry of Education project )
• Technical Support and Network Administrator in Company of kanee gulf group for employment from 1-10-2014 until 1/10/2017 (Ministry of Education project in Kuwait ).       

As IT Support Engineer 

Bachelor of Computer science 1999. Very good " Higher Institute for specialist studies".