وصف
- Initiate and maintain regular contact with existing VIP clients through phone calls;
- Provide personalized assistance, addressing VIP client inquiries, concerns, and requests promptly and professionally;
- Identify VIP criteria (e.g., deposits, trading volume) and work towards achieving set targets for converting clients to VIP status;
- Identify non-VIP clients who meet VIP criteria and engage in proactive efforts to upgrade their accounts;
- Develop personalized strategies to reactivate inactive clients, rekindling their interest in our product;
- Maintain accurate records of client interactions, issues, and resolutions in the CRM system.
