- Perform massage and treatments while maintaining the client's comfort at all times.
- Ensure individualized guest service through acknowledging and responding to their needs and expectation.
- Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
- Ensure spa operation follows SOP guidelines and regulations.
- Handle customer complaints and therapy queries
- Actively up sell all the appropriate Spa, retail and fitness services to the guests.
- Control the stock and inventory for therapy products and spa consumables.
- Confidently recommend and up sell additional treatments to guests. To try to rebook them wherever possible.
- Assists Spa Receptionist with Spa tours when needed.
- Assists the Spa Management with marketing and promotions when needed.
- Assists the Head Therapist with Stock care and control when needed.
- Assists the Receptionists with guest related work when needed.
- Responsible for the control of product usage.
Spa Therapist - Kuwait City, الكويت - Mövenpick Hotel & Resort Al Bida'a Kuwait
وصف
Assists the Head Therapist in maintaining the Spa facilities, good quality of service to guests, training spa employees to achieve good standards and selling products effectively. Also conducts therapy treatments and helps/ trains therapists to do therapy treatments effectively.
What you will be doing: