Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
Breakdown, clean and set-up of tables, buffets, and food stations as well as the back-of-house areas.
Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
Work harmoniously and professionally with co-workers and supervisors.
Work closely with stewarding & culinary teams and Housekeeping.
Work with 3rd parties (i.e. staffing agencies, etc...)
Plate, prepare food & beverage items and serve as indicated in the Standards Training Manual.
Assist with food & beverage service throughout hotel, guest rooms, meal periods, special events etc. Assist colleagues within the department to complete other duties (i.e. food running, clearing, cleaning, mise-en-place, polishing equipment etc.)
Operate tea/coffee making equipment at any time based on guest requests and BEO instructions.
Store supplies.
Take an active role in implementing safety procedures and following up within the department.
Respond properly in any hotel emergency or safety situation.
