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Kuwait City

    Call Center Agent - Kuwait City, الكويت - Dar Al Shifa Hospital

    Dar Al Shifa Hospital
    Dar Al Shifa Hospital Kuwait City, الكويت

    تم العثور عليها في: DrJobEn KW A2 - منذ 21 ساعة

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    وصف
    • Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call
    • Route all calls to and from the call center.
    • Routinely checks the queue to monitor calls holding
    • Route all calls appropriately
    • Appointment confirmation
    • Booking appointments for all doctors and other services
    • Distribute change of physician schedule information; appropriately document the change
    • and re-schedule patients as indicated
    • Monitoring all schedules for errors or overbooking
    • Call or send SMS to patients that have missed their appointment
    • Out bound tasks (survey, follow up, EDD, Etc...)
    • Keep a record of the number of patients rescheduled for each doctor
    • Attend and participates in development programs
    • Participates in workshops and programs
    • Maintain certification where applicable and continue to improve skills
    • Review doctor's clinic cancellation and reschedule all appointments
    • Cross train to other positions as needed
    • Ensures quality and patient safety practices are followed
    • Provides or promotes patient and family-centered care.
    • Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
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