Sr Analyst - Kuwait City, الكويت - Alghanim Industries

وصف

Plan and manage the requirements and needs of new stores; this includes but is not limited to:
o Procuring hardware and software licenses (POS + other non-POS equipment).
o Coordinating with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI, network, PC's, etc.).
o Ensuring the proper and timely configuration of POS Systems/Users.
o Ensuring setup is done in compliance with the organization's IT standards & security policy.
o Handle multiple size projects, such as: small event set-up, new store launch, multi-store, and/or new country launch.
o Support incident and service request management.

This includes but is not limited to:
o Ensuring timely solution delivery for incidents and service requests.
o Ensuring incidents and requests are resolved within agreed SLA's by proactively following up with vendors/partners and IT teams.
o Ensuring timely closures for service tickets and incidents.
o Providing a monthly analysis of incidents and service tickets in order to flag and/or reduce repetitive issues.
o Handle change requests until solution delivery.

o Manage vendor relations in all countries of operation and build a strong relationship with said vendors to facilitate project completion and success.

o Prepare monthly progress reports for senior and executive management review and use.
o Develop SOP's and training manuals for store staff.
o Conduct trainings for store staff.
o Asset tracking.