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Kuwait City

    Portfolio Management Process Specialist - Kuwait City, الكويت - MatchaTalent

    MatchaTalent
    MatchaTalent Kuwait City, الكويت

    منذ أسبوع

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    وصف
    The purpose of the role is to maximize the financial performance of the property portfolio, maintaining the buildings according to accepted business standards and managing tenants and staff.

    Financial performance of the Portfolio
    • Prepare and refine portfolio budgets in line with agreed assumptions and other relevant information to determine the targets to be achieved for the financial year.
    • Review and report monthly on financial and operational performance of portfolio against budgets and targets achieved.
    • Update of notes and comments within deadlines as required for reporting purposes.
    • Assist and provide supporting calculations/information to finance team for completion of reasonable forecast.
    Cost Management and Building operations
    • Ensure that buildings are formally inspected, managed and maintained in line with Company standards. Submit inspection forms as per requirements. Ensure vacant units are in a lettable condition and listed on the vacancy list.
    • Monitor and manage budgeted expenses items in line with planned timelines.
    • Ensure maintenance concerns reported by tenants and in general are escalated internally and resolved successfully.
    • Ensure the work done and quality of services provided by outsourced contractors (e.g., cleaning, security, etc.) as well as maintenance teams are monitored and reviewed continuously.
    • Consider and recommend changes to outsourced services and staff compliment (security guards, building staff, cleaners, rubbish removal charges, etc.) to achieve optimal financial and operational performance.
    • Ensure stock controls are implemented, maintained and monitored monthly.
    • Review, evaluate and oversee signage at the buildings.
    • Motivate upgrades and improvements to buildings where these are deemed necessary.
    • Review and monitor water, electricity and other utility costs and services provided.
    • Monitor parking and access control and ensure collaboration with support (if relevant).
    • Provide input to the Leasing department as well as the Property Manager: Dealmaker in terms of tenant retention and related aspects to consider during leasing processes.
    • Ensure risks are identified, reported, and managed in line with the Company s Risk Policy.
    • Ensure operational and administrative policies, procedures and approvals are followed.
    Credit Control and collections
    • Monitor and guide Credit Control team in decision making to manage arrears optimally.
    • Ensure tenants with material arrear balances are met to discuss options to collect on outstanding amounts.
    • Ensure files for Legal Handover are recommended, reviewed and actioned appropriately.
    Build relationships with tenants, internal and external parties.
    • Manage customer service matters in line with Company standards and within agreed service levels.
    • Communicate and work as a team with other departments.
    • Achieve the required relationships with tenants, owners, contractors, and other external/internal parties.
    • Clear communication, presentation and reporting at various forums
    Staff Management
    • Oversee work of subordinates and conduct performance reviews as per agreed policies.
    • Guide and mentor building staff to obtain desired objectives and performance.
    • Manage poor performance, when necessary, in consultation with HR and Portfolio Manager.
    • Provide constructive feedback to subordinates regarding their performance.

    Requirements

    3 Years experience in a property environment, preferably property management - Required
    Tertiary qualification suitable to the Property environment - Preferred
    Estate Agencies Affairs Board Competency Certificate (NQF Level 4) - Required
    Fidelity Fund Certificate Full Status - Preferred

    3 Years experience in a property environment, preferably property management - Required Tertiary qualification suitable to the Property environment - Preferred Estate Agencies Affairs Board Competency Certificate (NQF Level 4) - Required Fidelity Fund Certificate Full Status - Preferred
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